Customer Service Coordinator

ADM; Erith; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company seeks a Customer Services Coordinator for a fixed-term role at its Erith facility. The coordinator will support the customer service team by managing orders, ensuring timely deliveries, and maintaining high levels of customer satisfaction. Ideal candidates will have strong organizational skills and experience in customer service settings.

Qualifications

• Experience in a similar role.
• Ability to work in a fast-paced environment.
• Reliable and confident.

Responsibilities

• Processing orders on ADM systems.
• Liaising with customers on deliveries.
• Arranging haulage and handling demurrage.

Skills

Customer focused

Excellent telephone manner

Good organization skills

Proficient in Microsoft Office

High levels of accuracy

Team player

Job description

Job Description

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.ADM.com.
JOB DESCRIPTION An opportunity has arisen for a Customer Services Coordinator based in Erith, working on a fixed term contract basis for 12 months. This role is part of the Customer Services department in ADM Erith Oil Works. The main areas of responsibility include supporting the Customer Service Team, ensuring major contracts are managed and executed accurately and to deadlines.

The main duties of this role will include:

• Processing orders on ADM systems
• Arranging for haulage
• Working to strict deadlines
• Liaising with customer on deliveries
• Ensuring all customer expectations are met
• Able to cover all areas of order processing
• Dealing with demurrage and additional costs
• Holiday cover for the team
• Liaising with commercial on contracts
• Using VMI for customer load planning

THE CANDIDATE
The successful candidate will possess the following:

• To have transferable skills experienced in a similar role
• Customer focused with excellent telephone manner
• Fast paced environment
• Proficient in Microsoft Office, Word and Excel
• High levels of accuracy
• Confident
• Team player
• Good organization skills
• Reliable

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

99094BR

#LI-Onsite

Ref ID

#LI-FE1