Customer Service Coordinator

AM Global; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading supplier coordination firm in the East Midlands is seeking a detail-oriented individual to coordinate inquiries from the sales team and suppliers. Responsibilities include processing orders, scheduling maintenance, and entering data into the JDE system. The ideal candidate will possess strong organizational skills and be open to learning new processes. Knowledge of the German language is a plus.

Qualifications

• Detail oriented and organized.
• Accurate in data entry.
• Experience in working with MRP system.

Responsibilities

• Coordinate enquiries from Sales Team and suppliers.
• Process and enter orders, schedule maintenance.
• Enter information into JDE system.

Skills

Detail oriented

Efficient in data entry

MRP database system skills (JDE)

Relationship and communication skills

Open minded to learning

German language understanding

Education

Secondary education level

Tools

JD Edwards

Job description

This position is responsible for coordinating enquiries from the Sales Team and all our suppliers either direct or via Purchasing.Responsibilities include, but are not limited to, product price and availability, processing and entering orders, scheduling maintenance (customer push out/pull in) and returns. This position also requires entering of appropriate information into JDE system and issuing process (price quote, acknowledgement, etc.) owning & managing the offline backlog document, as required. This position works with other departments in the organization to support the sales goals and customer requirements/needs.

SKILLS and ABILITIES:

• Must be detail oriented and well organized.
• Must be efficient and accurate in data entry.
• Ability to work with (MRP system) database system. (JDE)
• Can build strong internal and external relationship and communication skills.
• Open minded & willing to learn new processes
• German language understanding would be an advantage (key customer base

EDUCATION/TRAINING/WORK RELATED EXPERIENCE:

Secondary education level with experience and/or training; or equivalent combination of education and experience.

Experience with JD Edwards an advantage