Customer Service Coordinator

eRecruitSmart; East Grinstead; On-site; GBP 28,000 - 33,000; Full time

Job summary

Join a leading company specializing in energy-efficient Swedish timber frame homes as a Customer Service Coordinator. In this vital role, you'll support the Sales Team and ensure clients receive exceptional service throughout their journey. The position values organizational skills and offers around £28,000 annually, with opportunities for commission and growth in a progressive industry.

Qualifications

• Proficient organizational and administrative experience required.
• Excellent communication and customer service skills are crucial.
• Sales experience is beneficial.

Responsibilities

• Provide efficient admin service to the Sales Team.
• Follow up leads and ensure excellent customer service.
• Assist Project Manager with selling and organizing activities.

Skills

Organizational Skills

Customer Service

Attention to Detail

Communication Skills

Education

Administrative Experience

Tools

Microsoft Office

Job description

Our client is the largest designer and manufacturer of energy efficient, bespoke Swedish timber frame homes in the UK and they have an excellent opportunity for a Customer Service Coordinator to join their Show Centre in East Grinstead, West Sussex.

About the role
As Customer Service Coordinator, you will hold a vital position within the company, working closely with the Sales Team. You will be responsible for providing an efficient admin service to the Sales Team, so you will need to be very organised and efficient.

Your responsibilities will include:

• Following up leads generated through marketing and advertising and meeting with customers visiting the Show Centre
• Ensuring that customers receive a first-class service before, during and after the construction of their home
• Ensuring all visitors and callers are dealt with tact, diplomacy, enthusiasm and efficiency at all times
• Acquiring an excellent working knowledge of the Company’s products, services and overall objectives
• Being available for Saturday rota and exhibition work, attending exhibitions and Open Days
• Attending regular internal meetings and liaising with other departments

You will also be assisting the Project Manager with:

• Selling timber frame kits to meet agreed financial targets
• All administrative and organisational duties
• Monitoring and following up all general sales enquiries
• Setting up customer appointments and managing diaries
• Making customer follow-up telephone calls
• Monitoring each planning application and liaising with the planning authorities as required
• Monitoring each building regulations application in liaison with the technical department
• Preparing tender documents, plans and other information for customers as required

About you
To be successful for the role of Customer Service Coordinator, you will need to be someone who is determined to succeed with ambition and drive. You should also possess the following:

• Excellent organisational and administration experience
• A high attention to detail and a ‘can do’ customer approach
• Excellent customer service and communication skills
• Proficient working knowledge of Microsoft office
• Ideally previous experience in sales activities
• Be prepared to work out of office hours

Rewards
For the role of Customer Service Coordinator, there is a salary on offer of circa £28,000 per annum depending on experience. There is also a commission scheme available after 6 months service.

About the company
Our client boasts over 50 years of crafting timber frames for outstandingly high-quality homes, constructed either from our range of designs or to bespoke specifications. They have Scandinavian roots, and their show centre is located in Sussex. They have a factory in the UK to manufacture their timber frame kits and they are passionate about building eco-friendly, sustainable homes for the future. They believe that energy-efficient design is essential in any new property, with benefits for both the homeowner and the environment.

How to Apply
Please note that eRecruitSmart is advertising the role of Customer Service Coordinator on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!