Customer Service Coordinator

Donnelly Group; Conlig; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Market-leading salary

30 days annual leave

Pension provision

Life insurance

Healthcare benefits

Cycle to Work Scheme

Long Service Awards

Enhanced maternity & paternity leave

Job summary

Donnelly Group is seeking a proactive Customer Service Coordinator to join the Bangor team. This role links customers with the Workshop, coordinating service bookings, parts enquiries and orders, and ensuring smooth day-to-day operations.

Key duties include handling customer communications, scheduling appointments, managing parts availability, and assisting with warranty administration while building strong customer relationships.

Qualifications

• Experience in a customer-facing, administrative, warehouse, stores or similar environment.
• Excellent communication and customer service skills.
• Confident IT skills and ability to learn new systems.

Responsibilities

• Provide excellent customer service via phone, email, online bookings and face-to-face.
• Schedule service appointments and manage vehicle drop-offs and collections.
• Liaise between customers and technicians regarding vehicle requirements, repair progress and timelines.
• Advise on vehicle parts, providing information on pricing, availability and delivery times.
• Manage parts orders, stock levels and returns, ensuring records are up to date.
• Work with Workshop to ensure parts are available and communicate delays as needed.
• Assist with warranty claims and administration, ensuring information is recorded and processed.

Skills

Customer service

Organisational skills

Communication skills

IT skills

Team player

Tools

MS Office

CRM software

Job description

Job Description

Location: 3 Green Rd

We are currently recruiting a proactive and customer-focused Customer Service Coordinator to join our Bangor team.

This varied role combines both Service and Parts responsibilities, acting as a key link between our customers and Workshop team. You’ll coordinate service bookings, keep customers informed throughout their vehicle journey, manage parts enquiries and orders, and help ensure the smooth day-to-day running of both areas.

Responsibilities

About The Role

• Provide excellent customer service via phone, email, online bookings and face-to-face.
• Schedule service appointments and manage vehicle drop-offs and collections.
• Liaise between customers and technicians regarding vehicle requirements, repair progress and timelines.
• Advise on vehicle parts, providing information on pricing, availability and delivery times.
• Manage parts orders, stock levels and returns, ensuring systems and records are kept up to date.
• Work closely with the Workshop to ensure parts are available for scheduled work and communicate any delays.
• Assist with warranty claims and administration, ensuring all relevant information is accurately recorded and processed in line with manufacturer requirements.
• Promote relevant products and services where appropriate.
• Process sales and payments accurately and maintain strong customer relationships.

What We’re Looking For

• Previous experience in a customer-facing, administrative, warehouse, stores or similar environment.
• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Confident IT skills and the ability to learn new systems.
• An interest in or understanding of vehicles and vehicle parts would be beneficial.
• A proactive team player who thrives in a busy, fast-paced environment.

Previous automotive experience would be advantageous, but full training will be provided.

What We Offer

• Market-leading salary plus performance-related bonus
• 30 days annual leave
• Pension provision
• Life insurance cover
• Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
• Cycle to Work Scheme
• Long Service Awards
• Enhanced maternity & paternity leave
• Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

Skills Needed

Servicing, Relationship, Sales

About The Company

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Explore our current vacancies and discover where a career with Donnelly Group could take you

Company Culture

Our Values

• Team Ethos
• Integrity
• Passion
• Trust & Respect
• Innovation

Employee Benefits

Supporting our people at work and beyond.

• 30 Days’ Holiday — increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme — including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through BenefitHub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

Required Criteria

• Full valid driving license required
• Excellent organisation and time management skills
• Teamworking

Desired Criteria

• Previous Experience in Vehicle Service Department
• Previous working experience with targets and selling

Closing Date

Friday 6th November, 2026

Contract Type

fulltime

Salary

Based on Experience