Customer Service Coordinator

Hays; Clydebank; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a dynamic Customer Service Coordinator to enhance their customer operations. You'll manage enquiries, coordinate sales orders, and play a key role in ensuring customer satisfaction. This full-time role is office-based in Clydebank, offering significant responsibilities and growth opportunities in a supportive environment.

Benefits

Flexible working patterns

33 days of holiday plus bank holidays

Life insurance policies

Performance bonus up to 10%

Free on-site parking

Qualifications

• Experience as a sales coordinator preferred.
• Understanding of sales order processing is essential.
• Demonstrated ability in administrative tasks.

Responsibilities

• Coordinate sales orders and process queries.
• Prepare and send quotations based on customer enquiries.
• Manage export shipments and liaise with carriers.

Skills

Sales Experience

Customer Focused

Multi-tasking Ability

Education

Higher Grade English

Nat 5 Maths

HNC in a business-related subject

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Job Description

Position: Customer Service Coordinator
Location: Clydebank, office based.
Hours: Monday - Thursday, working 08:00-17:00 and Friday 8:00-12:30

About the Role

We are working with a large private sector company looking to add a dynamic Customer Service Coordinator to their team. In this role, you will be at the forefront of customer interactions, ensuring a seamless process from enquiry to delivery. You'll have the opportunity to make a significant impact by coordinating sales orders, preparing export shipments, and maintaining high standards of customer satisfaction.

Main Responsibilities

-Prepare and Send Quotations: Respond to customer enquiries with accurate quotation
-Negotiate and Close Sales: Collaborate with customers to negotiate delivery times, close sales, and process orders.
-Sales Order Processing: Input, acknowledge, maintain, and invoice sales orders, ensuring timely and accurate delivery.
-Liaise with Internal Teams: Work closely with Sales Operations Planners and other departments to coordinate orders.
-Prepare Export Shipments: Manage export shipments, liaise with carriers, and complete necessary transport documents.
-Customer Query Resolution: Address and resolve customer queries and complaints professionally.
-Sales Administration Support: Assist Sales Operations Planners with various administrative tasks.
-Additional Sales Operations: Support other sales operations functions as needed.

Skills and Experience

- Sales Experience: Previous experience as a sales co-ordinator is preferred.
- A full understanding of Sales Order Processing
- Microsoft Office Proficiency: Competent in Microsoft Excel, Outlook, and Word.
- Customer Focused: Strong written and verbal communication skills, with a customer-centric approach.
- Multi-tasking Ability: Capable of managing multiple tasks while maintaining high service standards.
- Product Knowledge: Understanding of product specifications and contractual terms and conditions.
- Deadline Oriented: Ability to meet deadlines and prioritise workload effectively.
- Pricing Skills: Ability to determine and utilise manual/computer price levels within specified parameters.

Essential Requirements

Educational Qualifications: Higher Grade English, Nat 5 Maths (HNC in a business-related subject is an advantage).
Microsoft Office Skills: Intermediate level proficiency in Excel, Outlook, and Word.
Strong Administration Skills: Demonstrated ability in administrative tasks.

What's in it for you ?

• This role comes with a salary of up to 30,000
• 33 days plus bank holidays
• Performance bonus up to 10%
• Flexible working patterns for start and finish times
• Life insurance policies
• Free on-site car parking available.

What you need to do now?

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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