Customer Service Coordinator

Tarmac Trading Limited; Chester-le-Street; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a motivated Customer Service Coordinator for their ReadyMix team. This role involves processing orders, coordinating deliveries, and ensuring high-quality customer interactions. If you have strong communication skills and enjoy teamwork, this opportunity could be perfect for you. The position offers development opportunities and a supportive work environment.

Benefits

Enhanced holiday entitlement

Contributory pension scheme

Access to discounts on retailers

Employee Assistance helpline

Training and development opportunities

Qualifications

• Proven customer service or distribution/route planning experience.
• Ability to engage with customers and process orders effectively.
• Flexible approach and strong problem-solving abilities.

Responsibilities

• Processing orders and managing day-to-day deliveries.
• Engaging with customers to meet service expectations.
• Ensuring compliance with statutory and company standards.

Skills

Communication

Problem-solving

Teamwork

Analytical skills

Tools

Microsoft IT packages

SAP

CRM systems

Job description

Are you an experienced Service Delivery Coordinator? Do you enjoy multi-tasking, engaging with customers, taking orders, providing updates and guidance? Are you passionate about working in a fast paced environment where no two days are the same?

We are currently looking for a Customer Service Coordinatorto join our friendly ReadyMix team based at Tarmac Birtley Office in Chester-le-Street. As well as Birtley and Chester-le-Street this role is easily accessible from Gateshead, Newcastle upon Tyne, Consett, Durham, Sunderland, Middlesbrough, Hartlepool, Darlington, South Shields, Wallsend, Longbenton, Hexham, Alnwick, Morpeth and the surrounding areas.

We are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

Main Responsibilities

Reporting directly to the Distribution Manager the Customer Service Coordinatorwill be responsible for processing orders and coordinating the day-to-day deliveries of ReadyMix concrete by vehicles owned and operated by Tarmac third party haulage base.

Responsibilities for this role of Customer Service Coordinatorwill include:

• Engaging with customers to receive and process ReadyMix concrete orders
• Scheduling delivery times in line with customer expectations
• Working alongside the distribution team and the wider area transport team to provide a cost effective, sustainable, safe and customer focused transport operation for the business
• Management of compliance and legal requirements both from a statutory, industry and Tarmac perspective ensuring all contract and/or third-party hauliers are operating to Tarmac standards, practices, and procedures
• Strategically planning and building relationships with Third Party haulage suppliers through contract negotiation
• Working with the Logistics and Production Managers to provide a medium to long term plan to meet demands

This role is a Monday - Friday role on a rotating shift pattern (7am – 4pm and 8am - 5pm) and Saturday mornings when required (approx once per month)

The Ideal Candidate

The ideal candidate for the role of Customer Service Coordinatorwill have worked in a similar industry providing support to a wider team. Whilst industry experience is preferred it is not essential. If you have proven customer service or distribution / route planning experience in an office based environment, and you enjoy working as part of a team then this role may be of interest.

Suitable candidates for the role of Customer Service Coordinatorwill have:

• Proven experience working collaboratively within a team to ensure all tasks are completed in a timely manner and to a high standard
• Good communication skills (verbal and written) and confidence to build rapport and positive relationships with customers and colleagues
• Desire to work as part of a team and the confidence to challenge processes and behaviours
• Flexible and adaptable approach to work
• Ability to provide excellent service to internal and external stakeholders at all levels
• Strong problem-solving skills combined with numeracy and analytical ability
• Commercially minded approach
• Determination to succeed and to drive and lead improvements
• Ambition to learn new skills and achieve your own personal goals, as well as business goals
• Working knowledge of Microsoft IT packages (SAP and CRM systems preferred)

Why Tarmac

In addition to the role of Customer Service Coordinator we also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:

• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

Interested? Why not click here to find out more? Go on... are you ready to build your future?

Tarmac, a CRH company, is an equal opportunity employer.We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please click on the apply button to complete your application.Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

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