Customer Service Coordinator

Pearson Whiffin; Chatham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency in Chatham seeks a Customer Service Coordinator. This role involves coordinating customer orders, providing support to account managers, and maintaining accurate records. Ideal candidates will possess strong organisational skills, excellent communication abilities, and proficiency in Excel. Benefits include hybrid working, personal development, and 25 days annual leave plus bank holidays.

Benefits

25 days annual leave + BH

In-house gym

Private medical insurance

Flexitime

Qualifications

• Strong organisational and time management skills.
• Excellent communication skills, both written and verbal.
• Attention to detail with the ability to work accurately under pressure.

Responsibilities

• Monitoring the progress of orders and resolving any issues.
• Acting as the daily point of contact for clients.
• Processing sales quotes, orders and purchase orders.

Skills

Organisational skills

Communication skills

Attention to detail

Team collaboration

Tools

Microsoft Office (Excel)

Project management software

Job description

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Sittingbourne, Kent
Monday to Friday, 37.5 hours per week

Are you a customer service driven professional with a can-do attitude and seeking your next exciting opportunity?

If so, we have an incredible opportunity for you!

Pearson Whiffin are delighted to be representing a sought-after employer in the Sittingbourne area in their search for a Customer Service Coordinator.

This varied and rewarding role will include coordinating and monitoring the progression of customer orders through the system, ensuring accuracy at all times, while providing administrative support to account managers and project managers where required.

In this role, your main responsibilities will involve:

• Monitoring the progress of orders, identifying and resolving any issues or potential challenges
• Acting as the daily point of contact for clients, handling enquiries in a professional and timely manner
• Processing sales quotes, orders and purchase orders, export invoices and freight documentation
• Sharing order requirements with internal teams to ensure everything is completed on schedule
• Organising deliveries and liaising with customers, suppliers and warehouses regarding logistics
• Keeping customer price lists up to date and ensuring systems are maintained accurately
• Attending client meetings as needed
• Producing reports including weekly updates and monthly KPIs
• Assisting project management, product development, sales and marketing teams when required
• Handling incoming telephone calls and providing general administrative support

The ideal candidate will have:

• Strong organisational and time management skills
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office especially Excel, with knowledge of project management software advantageous
• Attention to detail with the ability to work accurately under pressure
• The ability to work collaboratively within a team and build strong relationships
• A proactive and self-motivated approach, with the willingness to travel if required

Why work for this business:

• Sought after employer
• Focus on personal development for their team, offering opportunities for progression
• Fast paced environment
• Flexitime and hybrid working
• 25 days’ annual leave + BH
• In-house gym for your personal use
• Further great benefits to include private medical insurance

This role is being handled by Anna Sikora, Recruitment Consultant of Business Support Division for Pearson Whiffin Recruitment.