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Customer Service Coordinator

Blue Octopus

Cambridgeshire and Peterborough

On-site

GBP 23,000 - 25,000

Full time

18 days ago

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An established industry player is seeking a motivated Customer Service Coordinator to join their dynamic team. This role involves being the primary contact for customer inquiries, processing orders, and ensuring smooth operations across departments. The ideal candidate will possess excellent problem-solving skills and a customer-centric attitude, thriving in a fast-paced environment. The company offers a competitive salary, generous annual leave, and various benefits, including a performance-related bonus scheme and opportunities for personal development. If you are passionate about delivering exceptional customer service, this is the perfect opportunity for you.

27 days annual leave plus Bank Holidays

Monthly performance related bonus scheme

Free on-site parking

Life Assurance and Company Pension Scheme

Gym benefit and Cycle to Work Scheme

Access to Employee Assistance Programme

Sharesave Scheme eligibility

Holiday Exchange Scheme

Financial Wellbeing Program

Personal development and opportunities for progression

Proficient in MS Office and CRM software.
Strong communication and interpersonal skills are essential.

Serve as the primary point of contact for customer enquiries.
Process orders and manage customer accounts efficiently.

Customer Service

Problem-Solving

Communication Skills

Interpersonal Skills

MS Office

CRM Software

Customer Service Coordinator

Whittlesey
circa £23,500 per annum, rising to £24,600 upon a successful probationary period

Permanent, Full Time

The Vacancy

We are currently looking for a full-time motivated and enthusiastic individual to join our busy team in the position of Customer Service Coordinator, working Monday to Friday between the hours of 8.45am – 5pm.

Your duties would include but not limited to the following:

Serve as the primary point of contact for our merchant and housebuilder customer enquiries and processing orders for our building products.
Processing orders and managing customer accounts.
Working closely with our other departments to ensure smooth operations and effective communications.
Ability to manage a busy workload with excellent problem-solving skills and a customer-centric attitude.

About you:

Drive to provide excellent customer service.
Confident & outgoing personality.
Proficient in MS Office and CRM software.
Strong communication and interpersonal skills.

What we can offer you:

Competitive salary benefits package.
27 days annual leave plus Bank Holidays.
Monthly performance related bonus scheme.
Free on-site parking.
Reward and recognition schemes.
Life Assurance and Company Pension Scheme up to 10% employer contribution.
Gym benefit and Cycle to Work Scheme.
Access to Employee Assistance Programme for self and family members.
Sharesave Scheme eligibility.
Holiday Exchange Scheme.
Financial Wellbeing Program.
Personal development and opportunities for progression.

We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognisable brands including Thermalite block, Bison Precast and the iconic London Brick.

Our complete product range comprises of clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving and chimney, roofing, and flue systems.

Forterra’s purpose is to build lasting legacies, manufacturing a range of products from the ground up to support customers with their construction projects.

We are proud to be at the forefront of the industries’ safety standards and are committed to achieving zero harm in our workplaces.

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