Customer Service Coordinator

Trostan Dene; Borough of Rossendale; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An innovative product manufacturing company is looking for a Customer Service Coordinator in the Borough of Rossendale. This role involves delivering exceptional customer service, troubleshooting technical issues, and collaborating with teams to enhance support processes. Ideal candidates have a background in customer service, strong communication skills, and proficiency in CRM tools. The company offers an attractive salary and benefits, including hybrid working opportunities.

Benefits

Attractive salary

Comprehensive benefits package

In-depth training

Opportunities for professional growth

Supportive team culture

Qualifications

• Experience in customer service or technical support roles is necessary.
• Strong verbal and written communication skills are essential.
• Ability to troubleshoot and solve problems effectively.

Responsibilities

• Provide exceptional customer service and technical support.
• Document customer interactions and technical issues accurately.
• Diagnose and troubleshoot product-related problems.

Skills

Customer service background

Verbal communication skills

Troubleshooting abilities

Attention to detail

Adaptability to new technologies

Proficiency in CRM platforms

Calm and composed under pressure

Team collaboration

Tools

CRM systems

Job description

The Business

Our client is an industry leading manufacturer and provider of innovative products, systems and services.

The Role

The Customer Service Coordinator plays a key role in delivering exceptional customer service and technical support to clients, key duties include-

• Collaborate with colleagues and cross-functional teams to enhance customer support processes and improve overall service quality.
• Accurately document all customer interactions and technical issues in the CRM system for future reference and analysis.
• Escalate complex or unresolved issues to senior support staff or engineering teams when necessary.
• Respond promptly and professionally to customer inquiries through phone, email, and social media channels.
• Provide clear, step-by-step guidance to help customers resolve technical issues efficiently.
• Diagnose and troubleshoot product or service-related problems to identify root causes and deliver solutions.
• Follow up with customers to confirm issue resolution and ensure a high level of satisfaction is maintained.

What they're looking for

You will be a customer service professional who can demonstrate the following attributes-

• A background in customer service or technical support roles, with a strong focus on delivering high-quality service to customers.
• Good verbal and written communication skills
• Troubleshooting and problem-solving abilities, with good attention to detail.
• Keen to learn and adapt to new technologies, systems, and tools in a dynamic support environment.
• Proficient in using CRM platforms and other customer support tools to manage and document interactions.
• Remains calm, composed, and empathetic when handling difficult or frustrated customers.
• Ability to work both independently and collaboratively within a team environment.

What's on offer

• Attractive salary and comprehensive benefits package including hybrid working
• In-depth training and continuous opportunities for professional growth.
• A positive, collaborative, and supportive team culture.