Customer Service Coordinator

OA; Borehamwood; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A leading distribution company in the fashion accessory and travel goods sector is seeking a Customer Service Coordinator. The role involves managing customer communications, overseeing repairs, and supporting sales and administrative tasks. The ideal candidate will have strong communication skills and a positive attitude.

Benefits

23 days holiday + bank holidays

Company pension

Employee discount

Free on-site parking

Qualifications

• Experience in a similar role preferred; retail experience beneficial but not essential.
• Organised, adaptable, and hands-on.

Responsibilities

• Manage customer emails, orders, and repair paperwork efficiently.
• Provide updates to customers on orders, repairs, stock, and pricing.
• Perform administrative duties such as order processing and invoicing.

Skills

Positive attitude

Attention to detail

Effective time management

Excellent written and verbal communication

Tools

Word

Excel

Outlook

Job description

Customer Service Coordinator

OA are recruiting for a Customer Service Coordinator to join our client’s dynamic and growing team within a leading distribution company in the fashion accessory and travel goods sector.

Location: Elstree, Borehamwood

Hours: Monday to Thursday 9:00 – 17:30, Friday 9:00 – 17:00. Office based.

Salary: £26,000 - £28,000 per annum

Benefits:

• 23 days holiday + bank holidays
• Company pension
• Employee discount
• Free on-site parking

Key Responsibilities:

• Manage customer emails, orders, and repair paperwork efficiently and accurately.
• Keep customer databases updated for accurate information flow.
• Handle customer queries regarding after-care, repairs, product details, and stockist information.
• Oversee repair-related issues from start to finish, including paperwork and coordination.
• Provide updates to customers on orders, repairs, stock, and pricing.
• Proactively contact customers with sales information to promote business growth.
• Support sales, design, and warehouse teams by sharing information and assisting with tasks.
• Perform administrative duties such as order processing, invoicing, stock updates, filing, and photocopying.

Skills and Experience:

• Positive attitude, conscientious, team player.
• Experience in a similar role preferred; retail experience beneficial but not essential.
• Organised, adaptable, and hands-on.
• Attention to detail and good administrative skills.
• Effective time management to handle requests promptly.
• Excellent written and verbal communication skills.
• Proficient in Word, Excel, Outlook; knowledge of Opera system is a plus but training provided.

If interested, please apply online with your CV.