Customer Service Coordinator

Fawkes and Reece; Bishop's Stortford; On-site; GBP 35,000 - 37,000; Full time

Job summary

A luxury property developer is seeking a Customer Service Coordinator to join their team in Bishop's Stortford. This role involves supporting the Aftercare Department by managing customer communications, monitoring service requests, and maintaining excellent relationships with subcontractors. Ideal candidates will possess knowledge of the New Build Industry and demonstrate strong customer service skills.

Qualifications

• Good knowledge of the New Build Industry.
• Confidence in dealing with customers at all levels.
• Experience in diagnosing defects.

Responsibilities

• Handling customer queries via phone, email, and face-to-face.
• Updating the CRM system with all customer communications.
• Booking engineers and subcontractors for specialized issues.

Skills

Customer Service

Communication

Relationship Management

Tools

CRM System

Job description

Location: Bishop's Stortford
Salary: £35K- £37K per Year
Contract: Permanent
Type: Full Time

Reference: ZG/220122510_1751970261
Posted: July 8, 2025

A luxury property developer who operate in the UK are currently looking for a Customer Service Coordinator to join their site team supporting the Aftercare Department in their head office in Bishops Stortford

To be successful within this role you must have good knowledge of the New Build Industry as well as have the confidence dealing with customers at all levels as well as diagnosing defects

• Dealing with customer via phone & email as well as face to face
• Talking through the defect with the customer, booking in engineers where needed or subcontractors for specialist issues
• Monitoring the Central Customer Service email inbox
• Delivering excellent customer service on all levels as well as being the first point of contact for the team
• Updating the CRM system with all communication with the customer
• Closing the job down on the system once completed
• Booking in engineers & subcontractors to carry out works
• Maintaining good relationships with sub contractors for the specialised works
• Dealing with purchase order invoices

If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office