Customer Service Coordinator

DesignerStudio; Birmingham; On-site; GBP 32,000; Full time

Job summary

A design-focused company in Birmingham is seeking experienced Customer Service Coordinators to join their expanding team. The role involves processing sales orders, handling customer enquiries, and liaising with various departments to ensure effective order progression. Ideal candidates will possess strong communication skills, a customer service orientation, and proficiency in MS Office and CRM systems. The position offers a salary of GBP32,000 per year and full-time hours from Monday to Friday.

Qualifications

• Experience in a customer service role preferred.
• Ability to handle customer enquiries effectively.
• Must be able to process sales orders and maintain accurate data.

Responsibilities

• Process sales orders and maintain order data.
• Handle customer enquiries from order to delivery.
• Liaise with departments to ensure effective order progression.

Skills

Excellent telephone manner

Strong communication skills

Strong customer service approach

Team player

Proficient in MS Office

Proactive approach to work

Tools

CRM systems (Salesforce)

Job description

Location: Birmingham.

Salary: GBP32,000 per year

Hours: Monday - Friday, 8.30am - 4.30pm.

Job type: Full-time, permanent

Bridge Recruitment is helping one of our established clients recruit for two experienced Customer Service Coordinators role to join their ever-expanding team.

Responsibilities Of The Customer Service Coordinator

Process sales orders and maintain order data

Handle customer enquiries from order to delivery

Advise customers of order status, changes and supply issues

Liaise And Interact With Other Departments To Ensure

• effective order progression
• effective problem resolution
• accurate customer feedback
  
  

Perform customer verifications

Perform general office duties and project work as required

Requirements Of The Customer Service Coordinator

Excellent telephone manner

Strong communication skills (verbal and written)

A strong customer service approach

A committed team player

A confident user of standard MS Office applications (Outlook, Word, Excel)

Familiar with CRM systems (ideally Salesforce)

A proactive approach to work and problems

If you feel like you meet the above criteria for the Customer Service Coordinator role, then please apply now!

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