Customer Service Coordinator

Vp plc; Bellshill; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus scheme

Salary sacrifice pension

25 days holiday

Life Assurance 3x salary

Share save scheme

Eye care vouchers

Cycle to work scheme

Long service recognition

Vp discounts

Job summary

Vp plc is seeking a Customer Service Coordinator to provide telephone-based support for our hire desk, working closely with the sales team and branch managers across the UK. You will handle customer queries, process hire transactions, and ensure efficient administration and reporting.

The role requires a proactive team player with proven customer service experience, capable of managing workload to meet deadlines. Experience with MS Office and a willingness to learn our tools is preferred.

Qualifications

• Experience in customer service, able to handle inquiries via phone and email.
• Comfortable working with sales teams and branches.
• Able to prioritise tasks and manage own workload.

Responsibilities

• Be first point of contact for customers and colleagues via phone and email.
• Support national sales team to achieve business goals.
• Ensure accurate administration and reporting of hire desk activities.

Skills

Customer service

Communication

Team player

Ability to meet deadlines

Education

MS Office proficiency

Tools

Outlook

Excel

Word

Job description

Our Customer Service Coordinators are telephone-based customer service professionals that work closely with our sales team and branch managers to provide full support in all areas of the hire desk, including customer service queries and hire transactions, all supporting our national network of depots.

Key Responsibilities

• Being the first line of contact for customers and colleagues, responding to both phone and email queries efficiently
• Working closely with the national Sales team to help achieve our business objectives
• Building strong working relationships, delivering a great customer experience
• Responsible for quality hires and sales ensuring good contract rates
• Accountable for the efficiency of hire desk processes
• Ensure all administration/reporting is up to date at all times

What We’re Looking For

• This is a fast moving and growing business requiring a candidate who can work efficiently and to deadlines
• An enthusiastic team player with demonstrable customer service experience
• Ability to manage own workloads and prioritise daily activities
• A confident communicator, comfortable dealing with people both over the phone and email
• Willingness to learn the technical aspects of our range of tools
• Work in a team environment towards specific goals
• Experience of using MS office applications (Outlook, excel, word etc)
• Tool hire experience would be helpful but not essential

What We Can Offer You

• Competitive salaryCompetitive annual bonus scheme
• Salary sacrifice pension
• 25 days holiday, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline - free joining

A Little Bit About Us

MEP Hire is a leading provider of mechanical and electrical press fittings and low-level access products in the UK. We cater to the construction, fit-out, mechanical, and electrical markets, delivering reliable solutions that meet the specific needs of our clients.

With a strong commitment to excellence, MEP Hire has established itself as a trusted name in the industry. Our focus on mechanical and electrical press fittings ensures that we deliver high-quality products that meet the rigorous standards of the construction and installation processes.

We understand the unique requirements of the construction, fit-out, mechanical, and electrical sectors. That's why we offer a comprehensive range of low-level access products, designed to facilitate safe and efficient work at height.

At MEP Hire, we prioritise customer satisfaction. Our team of experts is dedicated to providing exceptional service and support, ensuring that our clients receive the right products and solutions for their projects.

We value long‑term partnerships and strive to exceed expectations in every interaction.

Joining MEP Hire means becoming part of a company that values excellence, innovation, and customer‑centricity. We offer a dynamic work environment where your skills and expertise will be recognised and celebrated.

Together, we can make a meaningful impact in the construction, fit-out, mechanical and electrical markets, delivering reliable and efficient solutions to our valued customers.

Equal Opportunities

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills.