Customer Service Coordinator

Artemis Human Capital; Belfast; On-site; GBP 26,000 - 28,000; Full time

Job summary

A recruitment agency in Belfast is looking for a Customer Service Coordinator to manage customer interactions. The successful candidate will handle enquiries and ensure resolutions are prompt and effective. Strong customer service experience and communication skills are essential, along with proficiency in Microsoft Office and CRM systems. The role offers a salary of £26,000-£28,000.

Qualifications

• Previous experience in a customer service focused position.
• Strong interpersonal and communication skills.
• Proven ability to handle high volumes of enquiries.
• Experience using Microsoft Office and CRM systems.
• Strong organisational and time management skills.
• Proactive approach to problem solving.

Responsibilities

• Act as the main point of contact for customer enquiries.
• Process orders accurately and efficiently.
• Liaise with internal teams to resolve queries.
• Monitor service levels and follow up on issues.
• Maintain accurate records of customer interactions.
• Provide regular updates to management on service performance.

Skills

Customer service experience

Interpersonal skills

Communication skills

Organisational skills

Time management

Problem solving

Tools

Microsoft Office

CRM systems

Job description

Overview

Customer Service Coordinator
Belfast
£26,000-£28,000

We are recruiting for a Customer Service Coordinator to join a well established organisation in Belfast. The successful candidate will play a key role in managing customer interactions ensuring enquiries are resolved quickly and effectively while supporting the wider team to deliver excellent service.

Key Duties

• Act as the main point of contact for customer enquiries via phone, email and online platforms
• Process orders accurately and efficiently ensuring all details are recorded correctly
• Liaise with internal teams to resolve queries and ensure a smooth customer experience
• Monitor service levels and follow up on outstanding issues in a timely manner
• Maintain accurate records of customer interactions and update internal systems
• Provide regular updates to management on customer feedback and service performance

Experience and Skills

• Previous experience in a customer service focused position
• Strong interpersonal and communication skills with the ability to manage challenging situations professionally
• Proven ability to handle high volumes of enquiries while maintaining accuracy and attention to detail
• Experience using Microsoft Office packages along with customer databases or CRM systems
• Strong organisational and time management skills with the ability to prioritise competing tasks effectively
• A proactive approach to problem solving with the confidence to make decisions and escalate issues when required
• Ability to build and maintain strong working relationships with both customers and colleagues

For further information please contact Kelsey at Artemis Human Capital.

[e-mail]

02892790920