Customer Service Coordinator

untypical; Bedford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Enhanced Company Pension Scheme

26 days holiday with additional bank +

Holiday Buy Scheme

Life Assurance

Employee Assistance Programme

Job summary

uttypical, a customer-focused housebuilder, is seeking a Customer Services Co-ordinator to join the Eastern Regional team, based from our Bedford Office. The role aims to provide a professional, positive and enthusiastic service to customers.

Key duties include planning and prioritising workload, delivering an excellent customer journey, managing defects, and supporting continuous improvement in customer satisfaction ratings.

Qualifications

• Provide professional and enthusiastic customer service to customers.
• Plan, prioritise and organise workload daily.
• Track SLA’s and report to Customer Care Manager

Responsibilities

• Plan, prioritise and organise workload daily.
• Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
• Being responsible for ensuring defects are attended to in a reasonable timescale
• Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
• Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
• Prepare and submit progress reports to the Customer Care Manager
• Support in new ideas/ procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey.
• Track SLA’s and report to Senior Coordinator & Customer Care Manager.
• Help continuous improvement in customer satisfaction ratings

Skills

Customer service

Organisation

Communication

Job description

untypical are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.

We’re looking for talented and enthusiastic individuals who will share this passion, to join our team

Our benefits package includes:

• Enhanced Company Pension Scheme
• 26 days holiday with additional bank holidays
• Holiday Buy Scheme
• Life Assurance
• Employee Assistance Programme

We have an additional vacancy for a Customer Services Coordinator

untypical has an opportunity for a Customer Services Co-ordinator to join our Eastern Regional team, based from our Bedford Office.

The aim of the role is to provide a professional, positive and enthusiastic service to our customers

Duties will include:

• Plan, prioritise and organise workload daily
• Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
• Being responsible for ensuring defects are attended to in a reasonable timescale
• Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
• Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
• Prepare and submit progress reports to the Customer Care Manager
• Support in new ideas/ procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey.
• Track SLA’s and report to Senior Coordinator & Customer Care Manager.
• Help continuous improvement in customer satisfaction ratings

Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.

Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.

Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder.