Customer Service Coordinator

Hudson Shribman; Bedford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading manufacturing company in Bedford is looking for a Customer Service Coordinator. In this role, you'll handle customer enquiries, manage orders using SAP, and support various internal teams. Strong communication skills and attention to detail are essential. The position requires GCSEs in Maths and English, along with a preference for applicants with a college degree. Join our team to enhance customer service operations and ensure forecast accuracy.

Responsibilities

• Act as the primary contact for customer enquiries.
• Manage customer orders and forecasts in SAP.
• Provide timely updates on order status.
• Participate in monthly forecasting review meetings.
• Create internal purchase orders for finished goods.
• Support standardisation of customer service processes.
• Collaborate closely with internal teams.
• Maintain a safe working environment.

Skills

Strong working knowledge of Microsoft Office

Excellent communication skills

High attention to detail

Strong organisational skills

Proven experience in customer service

Strong problem-solving skills

Education

GCSEs in Maths and English (Grade 4+/A C)

College degree or equivalent experience

Tools

SAP

Job description

Job Title: Customer Service Coordinator - Manufacturing/Engineering

About the Role:
We re looking for a proactive and detail-oriented Customer Service Coordinator to join our team. In this role, you ll be the first point of contact for our customers, ensuring a high level of service while supporting the smooth operation of order processing and forecast management. You ll play a key role in driving continuous improvement and supporting internal teams to meet business goals.

Key Responsibilities:

• Act as the primary contact for customer enquiries, liaising with internal departments as needed.
• Manage customer orders and forecasts, ensuring accurate entry into the SAP system.
• Provide timely updates on order status and resolve customer queries efficiently.
• Participate in monthly forecasting review meetings and maintain forecast accuracy.
• Create internal purchase orders for finished goods and coordinate drop shipments.
• Support the standardisation of customer service processes and contribute to continuous improvement initiatives.
• Collaborate closely with internal teams to ensure timely and accurate order fulfilment.
• Maintain a safe working environment and comply with all HSE policies and procedures.

What We re Looking For:

• Strong working knowledge of Microsoft Office, especially Excel.
• Excellent communication skills both written and verbal.
• High attention to detail and strong organisational skills.
• Proven experience in a customer service or internal sales role.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach.

Desirable:

• Experience using SAP.
• Familiarity with international sales and freight processes.
• Ability to analyse data and generate reports.

Qualifications:

• GCSEs (or equivalent) in Maths and English (Grade 4+/A C) required.
• College degree or equivalent work experience preferred.

If you are ready to take the next step in your career, apply to - (url removed)