Customer Service Coordinator

Vistry Group; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction company is seeking a Customer Service Coordinator in Basingstoke to manage back-office administration and ensure customer service case resolutions. The ideal candidate will coordinate with customers and stakeholders to support operational efficiency. This role offers a competitive salary, annual bonus, and various employee benefits including medical insurance, generous leave, and pension scheme.

Benefits

Competitive basic salary

Annual bonus

Salary sacrifice car scheme

Up to 39 days annual leave with service

Private medical insurance

Enhanced maternity, paternity, and adoption leave

Competitive pension scheme

Life assurance at 4x salary

Employee rewards portal

Qualifications

• Experience in customer service and administration.
• Ability to analyze data and manage customer service cases.
• Strong communication skills for liaising with various stakeholders.

Responsibilities

• Liaise with customers, partners, and subcontractors.
• Ensure timely resolution of customer service cases within SLA.
• Monitor auto-processing systems and manage charge recovery.

Job description

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Customer Service Coordinator, Basingstoke

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Client:

Vistry Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b2e7429b6c7f

Job Views:

15

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Role Overview

In a Nutshell…

We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Southern, based at our Basingstoke office. This role combines customer service responsibilities with vital administrative and analytical functions to support the smooth operation of our customer journey and back-office processes.

As our Customer Service Coordinator, you will focus more on back-office administration, liaising with customers, partners, technicians, and subcontractors to ensure timely resolution of customer service cases within SLA. Additionally, you will be responsible for monitoring auto-processing systems, managing charge recovery needs, and analyzing key data to support continuous improvement.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity, and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…