Customer Service Coordinator

Culina Group; Appleton Thorn; On-site; GBP 32,000; Full time

Job summary

A leading ambient transport and logistics business, currently seeking a Customer Service Coordinator to deliver great service and respond to customer needs. Responsibilities include assisting in operational queries, training new team members, and ensuring all tasks are completed on time. The ideal candidate will have strong communication skills, a customer service background, and a good knowledge of Microsoft systems. A competitive salary of £32,000 per annum is offered along with various employee benefits including a pension scheme and annual leave.

Benefits

Competitive holiday entitlement of 28 days

Pension scheme with 5% employee contribution

Life Assurance x 2 annual salary

Employee Assistance Programme

Eye Care Vouchers

Reward & Recognition programs

Access to over 50 retailer discounts

Qualifications

• Previous experience within a customer service environment.
• Good level of numeracy and literacy.
• High level of flexibility, commitment and motivation.

Responsibilities

• To assist in resolving operational queries.
• Organise the CS team for short notice absence cover.
• Conduct regular reviews of the CS master task list.

Skills

Communication Skills

Teamwork

Geographical Knowledge

Education

GCSE grade ‘C’ or above in Maths and English

Equivalent of 5 GCSE grade ‘C’ or above

Tools

Microsoft Excel

Microsoft Outlook

Job description

Company Description

Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors.At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

Through your passion for delivering great service and to respond to our customers with pride, it is expected that you will already have good communication skills and the ability to create a rapport with customers / colleagues on all levels, together with the necessary flexibility to work within our dynamic environment, vital to success in this role.

Working Hours: Any 5 in 7 days 06:00 - 18:00

Salary: £32,000 per annum

KeyDuties of a CustomerService Coordinator Include:

To assist in resolving any operational queries

• Organise the CS team to provide short notice absence cover in conjunction with your CSC colleagues
• Cover weekends on a rota basis
• Co-operate with your employer to enable any legal obligations to be complied with
• Bring to the attention of your direct line manager / CSM any perceived short comings in health and safety arrangements
• To deputise for Customer Service Management team due to meetings or holidays and maintain BAU that will provide you with exposure to new levels of responsibility and understanding
• Be involved in the training and sign off for new starters
• Provide continued training / mentoring to the CS team for new processes or refresher training
• Conduct regular reviews of the CS master task list to ensure it is up to date
• Carry out daily checks with the CC’s to confirm all tasks are being completed on time and in full
• Sign off CC task list daily

Qualifications

• GCSE grade ‘C’ or above in Maths and English
• Equivalent of 5 GCSE grade ‘C’ or above
• Previous experience within a customer service environment; with proven communication and team working track record
• Good geographical or transport knowledge
• Good level of numeracy and literacy
• High level of flexibility, commitment and motivation
• Good knowledge of Microsoft systems; Excel and Outlook in particular
• Presentation skills i.e. how to present information to a wide audience in recognised formats

Additional Information

As part of our drive to make Stobarta great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement of 28 days inclusive of bank holidays
• Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 3% employer
• Life Assurance - x 2 your annual salary
• Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!