Customer Service Coordinator

Nationwide Specialist Services; Altrincham; On-site; GBP 25,000; Full time

Job summary

A leading maintenance group is seeking a Customer Service Coordinator in Altrincham to manage key client accounts and support the helpdesk team. The ideal candidate will have a proven track record in a similar role, strong attention to detail, and excellent communication skills. This position offers a salary of £24,500 per annum and various benefits including 25 days annual leave and a monthly reward scheme.

Benefits

Free onsite parking

Friendly office environment

Opportunity for progression

25 days annual holiday + bank holidays

Monthly reward scheme

10% off at B&Q

Birthday day off after length of service

Eye care vouchers

Referral bonus scheme

Health cash plan

Qualifications

• Proven track record in a similar role within the construction or building industry.
• Strong PC skills and ability to learn new systems quickly.
• Excellent communication and interpersonal skills.

Responsibilities

• Accept and process work orders.
• Build relationships with clients and manage their workloads.
• Schedule reactive jobs.
• Provide support to operatives.

Skills

Attention to detail

Communication skills

Interpersonal skills

PC skills

Task prioritization

Job description

Overview

Customer Service Coordinator at The NSS Group, part of NSS Maintenance. £24,500.00 per annum.

NSS Maintenance has seen huge growth over the last 12 months, both in revenue and resource. To support the business in the next stage of our expansion plans we are looking for forward thinking, hardworking individuals to join our helpdesk, managing some of our key clients' accounts.

Responsibilities

• Accepting and processing work orders
• Building strong working relationships with a small number of nationwide clients and managing their workloads/enquiries
• Scheduling of reactive jobs
• Providing support to operatives
• Producing RAMS

Qualifications

• A proven track record working in a similar role, ideally within the construction and/or building industry
• Strong PC skills and ability to pick up new systems
• Excellent attention to detail
• Excellent communication and interpersonal skills
• The ability to prioritise tasks and workload

Benefits

• Free onsite parking
• Free refreshments with a friendly and sociable office environment
• An opportunity to progress and develop within the company
• 25 days annual holiday + bank holidays
• Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers
• Trade Point Card which will enable you to get 10% off at any B&Q
• Day off for your birthday after length of service
• Eye care vouchers
• Referral bonus scheme
• Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more