Customer Service Coord

Pertemps Banbury; Banbury; On-site; GBP 25,000 - 26,000; Full time

Job summary

A well-established organisation is seeking an Office-Based Customer Service Coordinator in Banbury to enhance customer experience and ensure smooth operations. This role requires strong communication skills, a solid understanding of Microsoft Office, and experience in a customer service or sales admin environment. The position offers structured training and various employee benefits, making it an excellent opportunity for career development.

Benefits

Employee assistance programme

Salary sacrifice pension scheme

Employee recognition platform

Life insurance (post-probation)

Cycle to work scheme

Free uniform and PPE if required

Qualifications

• Experience in a customer service or sales admin office environment.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to evolving responsibilities.

Responsibilities

• Process customer orders accurately using ERP systems.
• Respond to phone and email enquiries professionally.
• Maintain and update customer records in CRM.

Skills

Strong communication and telephone skills

Good working knowledge of Microsoft Office (Excel, Word, Outlook)

Proactive, flexible attitude

Education

Sound educational background

Business administration qualification

Tools

ERP systems

CRM systems

Job description

Overview

Office-Based Customer Service Coordinator - Banbury. Salary: £25,000-£26,000 per annum. Hours: 37.5 per week, Monday to Friday. Holidays: 25 days + 8 bank holidays (with 5 days reserved for Christmas closure). Location: Banbury, Oxfordshire (Wildmere Industrial Estate).

Are you a confident communicator with a passion for delivering excellent customer service in a fast-paced office environment? This is a fantastic opportunity to join a well-established organisation where your contribution will be valued, your development supported, and your work will make a real impact.

About the Role

You'll be part of a friendly and collaborative team, responsible for ensuring smooth order processing, accurate data management, and professional customer interactions. From handling queries and updating CRM systems to liaising with internal departments, your role will be central to keeping operations running efficiently. This position suits someone who thrives on variety, enjoys problem-solving, and takes pride in delivering a high standard of service. You'll be supported with structured training and a personal development plan to help you grow within the role.

Key Responsibilities

• Process customer orders accurately using ERP systems
• Maintain and update customer records in CRM
• Respond to phone and email enquiries with professionalism and care
• Coordinate with purchasing, logistics, and customer service teams
• Support general office administration and reception duties
• Collaborate with colleagues to meet targets and resolve issues
• Adapt to evolving responsibilities in line with business needs

What You\'ll Bring

• Experience in a customer service or sales admin office environment
• Strong communication and telephone skills
• Good working knowledge of Microsoft Office (Excel, Word, Outlook)
• A proactive, flexible attitude and willingness to learn
• Ability to work independently and as part of a team
• Sound educational background
• Bonus: Business administration qualification

Benefits

• Employee assistance programme
• Salary sacrifice pension scheme
• Employee recognition platform (convert points into vouchers)
• Life insurance (post-probation)
• Cycle to work scheme
• MotorSave scheme
• Free uniform and PPE if required
• Living Wage Employer commitment

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