Customer Service Coord

Pertemps; Banbury; On-site; GBP 25,000 - 26,000; Full time

Job summary

A staffing agency is seeking an Office-Based Customer Service Coordinator in Banbury. This role involves processing customer orders, updating CRM systems, and maintaining high-quality customer interactions. Ideal candidates will have strong communication skills and experience in a customer service environment. This position offers a salary range of £25,000-£26,000 per annum, with numerous employee benefits.

Benefits

Employee assistance programme

Salary sacrifice pension scheme

Employee recognition platform

Life insurance

Cycle to work scheme

MotorSave scheme

Free uniform and PPE

Qualifications

• Experience in a customer service or sales admin office environment.
• Strong communication and telephone skills.
• Good working knowledge of Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Process customer orders accurately using ERP systems.
• Maintain and update customer records in CRM.
• Respond to phone and email inquiries with professionalism.

Skills

Strong communication and telephone skills

Experience in a customer service or sales admin office environment

Proactive, flexible attitude

Ability to work independently and as part of a team

Education

Sound educational background

Business administration qualification

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Office-Based Customer Service Coordinator - Banbury

Salary: £25,000-£26,000 per annum

Hours: 37.5 per week, Monday to Friday

Holidays: 25 days + 8 bank holidays (with 5 days reserved for Christmas closure)

Location: Banbury, Oxfordshire (Wildmere Industrial Estate)

About the Role

You\'ll be part of a friendly and collaborative team, responsible for ensuring smooth order processing, accurate data management, and professional customer interactions. From handling queries and updating CRM systems to liaising with internal departments, your role will be central to keeping operations running efficiently.

This position suits someone who thrives on variety, enjoys problem-solving, and takes pride in delivering a high standard of service. You\'ll be supported with structured training and a personal development plan to help you grow within the role.

Key Responsibilities

• Process customer orders accurately using ERP systems
• Maintain and update customer records in CRM
• Respond to phone and email enquiries with professionalism and care
• Coordinate with purchasing, logistics, and customer service teams
• Support general office administration and reception duties
• Collaborate with colleagues to meet targets and resolve issues
• Adapt to evolving responsibilities in line with business needs

What You\'ll Bring

• Experience in a customer service or sales admin office environment
• Strong communication and telephone skills
• Good working knowledge of Microsoft Office (Excel, Word, Outlook)
• A proactive, flexible attitude and willingness to learn
• Ability to work independently and as part of a team
• Sound educational background
• Bonus: Business administration qualification

Benefits

• Employee assistance programme
• Salary sacrifice pension scheme
• Employee recognition platform (convert points into vouchers)
• Life insurance (post-probation)
• Cycle to work scheme
• MotorSave scheme
• Free uniform and PPE if required
• Living Wage Employer commitment

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