Customer Service Controller

Acclaim Handling Limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in service management seeks a Service Controller with strong customer service skills to oversee operations within the Depot Region. Responsibilities include monitoring job progress, administration of customer requirements, and ensuring high satisfaction levels. The ideal candidate will have experience in managing service operations and effective communication with customers and engineers.

Qualifications

• Experience in a customer-facing role.
• Ability to manage multiple tasks efficiently.
• Understanding of vehicle maintenance and operational procedures.

Responsibilities

• Act as the first point of contact for customers and manage service requests.
• Monitor breakdown jobs and coordinate with Sub-Contractors.
• Administer vehicle maintenance and ensure compliance with health and safety.

Skills

Customer Satisfaction

Communication

Administration

Tools

Protean System

Job description

This is a role taking responsibility for service delivery to customers within the Depot Region, administration of the same, and to assist with various administration duties. Ensuring all customers and their requirements are dealt with promptly and correctly.

Position Requirements:

• Be first point of contact for customers, receiving and communicating information as required, ensuring high level of customer satisfaction.
• To monitor and progress all breakdown jobs and routine service requirements of each customers fleet. Progressing all jobs through to completion.
• To communicate with agreed Sub-Contractors to ensure they attend and progress jobs in line with company policy.
• To be responsible for entering job requirements onto Protean and schedule Engineers on planner board.
• To assist as required processing the administration of spare part requirements.
• To administer engineer vehicle maintenance, monthly van checks, services & MOT s as required
• Requesting PO s from customers for group where required.
• Accept / book in deliveries.
• To comply with company Health and Safety.
• Any other duties, as required by the business, in line with market and customer factors.

Accountability / Objectives

VOR jobs minimized, fully managed with notes on jobs and completed in the quickest possible time.

Fleet Thorough Examinations up to date

Fleet Services up to date

Uncompleted non chargeable jobs

Uncompleted chargeable jobs

Key Interfaces:

Line Manager

Customers

Suppliers

Engineers

Other Service Controllers

General Staff