Customer Service Controller

Acclaim Handling; Broadland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the service delivery sector is seeking a Service Controller to manage customer interactions and administration duties within their Depot Region. The role requires strong skills in customer service, administration, and effective communication to ensure that fleet demands and service jobs are met promptly and efficiently.

Qualifications

• First point of contact for customers, ensuring high satisfaction.
• Ability to monitor and progress breakdown jobs.
• Experience with administrative tasks and scheduling as required.

Responsibilities

• Monitor and progress breakdown jobs and routine service requests.
• Communicate with sub-contractors to ensure job progress.
• Administer engineer vehicle maintenance and compliance with health and safety.

Skills

Customer Service

Administration

Communication

Job description

This is a role taking responsibility for service delivery to customers within the Depot Region, administration of the same, and to assist with various administration duties. Ensuring all customers and their requirements are dealt with promptly and correctly.

Position Requirements:

• Be first point of contact for customers, receiving and communicating information as required, ensuring high level of customer satisfaction.
• To monitor and progress all breakdown jobs and routine service requirements of each customers fleet. Progressing all jobs through to completion.
• To communicate with agreed Sub-Contractors to ensure they attend and progress jobs in line with company policy.
• To be responsible for entering job requirements onto Protean and schedule Engineers on planner board.
• To assist as required processing the administration of spare part requirements.
• To administer engineer vehicle maintenance, monthly van checks, services & MOT’s as required
• Requesting PO’s from customers for group where required.
• Accept / book in deliveries.
• To comply with company Health and Safety.
• Any other duties, as required by the business, in line with market and customer factors.
  
  

Accountability / Objectives

VOR jobs minimized, fully managed with notes on jobs and completed in the quickest possible time.

Fleet Thorough Examinations up to date

Fleet Services up to date

Uncompleted non chargeable jobs < 4 weeks old

Uncompleted chargeable jobs < 6 weeks old

Key Interfaces:

Line Manager

Customers

Suppliers

Engineers

Other Service Controllers

General Staff