Customer Service / Contact Centre Advisor

Nisbets; Bristol; Hybrid; GBP 25,000 - 27,000; Full time

Job description

22 April 2025

Nisbets are currently recruiting for Customer Service / Contact Centre Advisors to start as early as 19th May 2025!

Normal Working hours are between Monday – Friday 8:15am – 5pm, Hybrid working available after settling in period.

Starting Annual Salary £25,349

About The Role

Working at Nisbets you will be part of an award-winning contact centre team, recently winning Best Contact Centre of the Year - South West Region 2023. You will be in a fun, fast-paced, and rewarding environment.

As one of our Customer Service Advisors, you will handle a broad range of calls daily. The work is varied and can be challenging; however, we provide all the training and support you need to be successful in your role. We pride ourselves on internal career development and will support your personal development needs to ensure you reach your full potential. With growth in the team, there are possibilities for you to rise from Customer Service Advisor to Team Leader and further. One in five of our vacancies last year were filled by an internal promotion, so we are committed to internal development.

What will I be doing as a Customer Service Advisor?

• Deal effectively and efficiently with all Customer Service related requests primarily via the inbound phone channel, and when necessary via QMS/e-mail/webchat, taking responsibility for processing each query through to a satisfactory conclusion.
• Work closely with other areas of the business, maintaining and developing collaborative relationships to support our customers.
• Develop your product knowledge to assist customers with technical queries.
• Keep informed on marketing and promotional activity.
• Keep records of all conversations and transactions on our in-house system.
• Undertake additional Customer Service related business activities including dealing with 1st line complaints.

About You

As a Customer Service Advisor, you will need to show the following skills:

• Excellent verbal and written communication.
• Patience and the ability to remain calm in stressful situations.
• Excellent interpersonal skills.
• Experience working in a previous customer service role is desirable; however, not essential as full training will be provided.

So, why should I consider working as a Customer Service Advisor at Nisbets?

• Great working hours, 8:15am - 5pm with no weekend working and a range of shift patterns available, plus hybrid working after a period of training.
• Salary: £25,349 (Hourly Rate £12.58) raising to £26,175 (Hourly Rate £12.99) once you have passed your settling period and achieved performance targets for three consecutive months.
• Annual performance-related bonus which can be up to 3% of salary.
• 25 days holiday plus your birthday off with the option to earn 4 additional days holiday or a cash bonus based on your attendance.
• Heavily subsidised canteen on site serving a range of hot food and drinks.
• Access to discounts and cashback across hundreds of retailers via our platform.
• Huge discounts on our full range of products, with up to 60% off our own brand labels.
• Access to a confidential Employee Assistance Programme offering 24/7 advice and guidance.
• Ongoing training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry-recognized qualifications.
• Lift share scheme, share your commute to work with a colleague and save money and the planet.

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.