Customer Service Contact Centre Adviser

Posturite Ltd; Wealden; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading company is seeking a Customer Service Contact Centre Adviser to deliver exceptional service in a fast-paced environment. Responsibilities include managing customer queries via phone, email, and live chat, while maintaining high standards of communication and attention to detail. This role offers a hybrid working arrangement with training predominantly in the office.

Qualifications

• Previous contact center or customer service experience is advisable.
• Experience in a fast-paced environment is beneficial.

Responsibilities

• Answer all contact via phone, email and live chat promptly.
• Take ownership of customer queries until resolution.
• Accurately process orders, returns, and credits.

Skills

Communication skills

Attention to detail

Time management

Team player

Initiative

Job description

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Client:

Posturite Ltd

Location:

Polegate, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7054e5f64ca3

Job Views:

4

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

The Customer Service Contact Centre Adviser role is a fast paced and varied position. You'll be the first point of contact for our customers, providing excellent service over the telephone, email or live chat with the aim to deliver great customer experience in every response. You will provide support, respond and resolve queries relating to customer orders and enquiries accurately and efficiently.

The ideal candidate will have previous contact center or customer service experience and must be confident speaking to people on the phone with excellent communication skills, highly organised under pressure, have a strong level of attention to detail and an ability to multi-task switching between calls, e-mails and live chat throughout the day.

Key Responsibilities:

• Answer all contact via phone, email and live chat promptly ensuring accurate information is provided and the customer’s enquiry is resolved professionally or where necessary directed to the appropriate department.
• Take ownership of queries and keep customers updated until completion.
• Liaise with other internal departments as required and ensure any appropriate information is communicated to customers.
• Accurately process orders, returns, credits and replacement orders in line with company policy.
• Monitor and clear Back Order and Returns to ensure deadlines are met.
• Support the Customer Service Team in engaging and building strong relationships with customers and Posturite staff through regular communication.
• Complete all expected daily individual tasks allocated to you by your manager and support the customer service team in achieving all objectives.
• Follow policies and procedures consistently and diligently, reporting any breach to your team leader

What you'll bring:

• Strong communication skills with a confident and professional telephone manner and ability to respond concisely via email or live chat
• A team player focused on providing the best outcomes for all clients
• High attention to detail and resilient
• Accurate and fast keyboard skills
• Methodical approach resulting in minimal errors
• Ability to use own initiative
• Excellent time management skills and can prioritise tasks
• A desire to provide a quick resolution to any outstanding issues
• An upbeat attitude contributing to a positive environment to work within

Technical Experience:

• Experience of dealing with customers in a fast-paced environment
• Experience of working with a multi-channel contact system is advantageous
• Used to working with digital contact platforms (phones and live chat)
• Excellent level of verbal and written communication
• Strong attention to detail

Hybrid Working

While our Head office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. This role is based at our head office in Berwick. Training will also be required to take place in predominantly in the office at Berwick. Once your training has been completed, hybrid working pattern can be discussed to ensure they meet business needs and role requirements. There are activities and meetings that you will need to support in-person held within the office.