Customer Service Consultant - Peterborough (FTC)

TSB Bank; Cambridgeshire and Peterborough; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A leading banking institution located in Peterborough is seeking a Customer Service Consultant (Money Confidence Expert) on a 12-month fixed-term contract. This role involves providing exceptional service to customers, helping them gain confidence in banking, and educating them on products and services. Ideal candidates will have strong interpersonal skills and a collaborative approach. A competitive salary and excellent benefits package are offered.

Benefits

Cash allowance of £2,160

Variable Pay Award based on performance

Company pension up to 13%

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Great with people and exceptional in person, video calls, and phone interactions.
• Ability to understand customer needs and support their goals.
• Strong problem-solving skills.
• Collaborative team player focused on improving customer satisfaction.
• Proficient in educating customers on digital banking services.

Responsibilities

• Help personal and business customers with their banking needs.
• Build and deepen customer relationships through various communication channels.
• Respond to customer inquiries and proactively educate them about products and services.
• Offer personalized financial support to customers.
• Assist customers in digital self-service banking.

Skills

Exceptional customer service skills

Understanding customer needs

Problem-solving abilities

Team player

Digital proficiency

Job description

Overview

TSB Bank Plc

Job Title: Customer Service Consultant (Money Confidence Expert) – 12 Month Fixed Term Contract

Business Area: Branch Banking
Location: Peterborough
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.

What you’ll do

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

Location

Candidates must be able to commute to other branch locations. Typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More.

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