Customer Service Consultant - Norwich - (FTC)

TSB Bank; Norwich; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Consultant in Norwich on a 12-month fixed-term contract. You will assist customers in using banking services, provide exceptional service, and develop digital banking skills. The ideal candidate should be great with people and possess a passion for customer experience. Competitive salary of £24,000 plus benefits including additional 9% cash allowance, variable pay, and excellent pension scheme.

Benefits

Variable Pay Award

Fantastic company pension

Private Healthcare

25 days holidays

Qualifications

• Great with people; provide exceptional customer service in person and online.
• Strong understanding of customer needs and how to support them.
• Ability to resolve customer queries and issues effectively.

Responsibilities

• Help customers build confidence in using TSB's banking services.
• Facilitate customer interactions through various channels.
• Educate customers about products and services for convenience.

Skills

Exceptional customer service

Strong communication

Team player

Digital proficiency

Job description

Career Opportunities: Customer Service Consultant - Norwich - (FTC)

Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract
Function: Branch Banking
Location: Norwich
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.

How you’ll make a difference
As a Money Confidence Expert, you’ll help personal, and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

What we offer in return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.

Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you!

Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.