Customer Service Consultant Newport (IOW)

TSB Bank; Newport; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Consultant in Newport, Isle of Wight. This full-time role involves guiding customers in using various banking channels, ensuring a high level of service through face-to-face, phone, and video interactions. The ideal candidate will possess strong customer service skills and a collaborative spirit, with a focus on digital self-service education. Competitive salary and excellent benefits are provided.

Benefits

Flexible benefits package

Variable Pay Award based on performance

Company pension contribution up to 13%

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Exceptional customer service skills with a focus on personal interactions.
• Ability to understand customer goals and provide appropriate support.
• Proficient in addressing questions and resolving issues efficiently.
• Strong team player with a collaborative mindset for enhanced satisfaction.
• Embraces digital tools for educating customers on self-service options.

Responsibilities

• Help customers build confidence in banking channels.
• Facilitate face-to-face, telephone, and video banking interactions.
• Respond to customer enquiries and educate on products and services.

Skills

Customer service

Problem-solving

Team collaboration

Digital literacy

Job description

Career Opportunities: Customer Service Consultant Newport (IOW)

Job Title: Customer Service Consultant (Money Confidence Expert) - 12 Month Fixed Term Contract. Function: Branch Banking. Location: Newport, Isle of Wight. Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis. Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits.

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.

How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

Location
Only applications from candidates residing on the Isle of Wight will be considered.

What we offer in return
We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!