Customer Service Consultant - FTC - Norwich

TSB Bank; Norwich; On-site; GBP 22,000 - 27,000; Full time

Job summary

A prominent financial institution in Norwich is seeking a Customer Service Consultant who will act as a Money Confidence Expert. The role involves helping customers with their banking needs through various channels and providing exceptional service. You will receive a base salary of £24,000, with potential for bonuses and comprehensive benefits including healthcare and a pension plan. This full-time position requires a passion for customer service and the ability to educate clients about banking tools.

Benefits

Flexible benefits package

Variable Pay Award

Company pension up to 13%

25 days holidays

Private Healthcare

Qualifications

• Ability to engage with customers face-to-face, via phone, and through video calls.
• Collaborative approach to enhance customer satisfaction.
• Capability to educate customers on digital banking tools.

Responsibilities

• Help customers build confidence in using banking channels.
• Respond to customer inquiries and address their needs.
• Educate customers about TSB products and services.

Skills

Exceptional customer service

Understanding customer needs

Problem-solving ability

Team player

Digital proficiency

Job description

Overview

Career Opportunities: Customer Service Consultant - FTC - Norwich (31356)

Job Title: Customer Service Consultant (Money Confidence Expert) - 12 Month Fixed Term Contract. Function: Branch Banking. Location: Norwich. Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis. Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits.

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.

What you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You’ll be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

What we offer in return

We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More.

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.

Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you!

Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.