Customer Service Consultant - Edinburgh, Hanover street - FTC

TSB Bank; City of Edinburgh; On-site; GBP 27,000; Full time

Job summary

A leading banking institution is seeking a Customer Service Consultant in Edinburgh to enhance customer engagement through various banking channels. The role focuses on educating customers about banking options and providing exceptional service. The position offers a base salary of £24,000 with additional benefits including a 9% cash allowance and a comprehensive pension plan.

Benefits

Extra salary allowance

Variable Pay Award

Company pension

25 days holidays

Private Healthcare

Qualifications

• Strong interpersonal skills to interact with customers effectively.
• Ability to educate customers about banking products and services.
• Willingness to assist customers with their needs through various channels.

Responsibilities

• Help customers build confidence in banking with TSB.
• Respond to customer enquiries and address their needs.
• Educate customers on using digital banking tools and services.

Skills

Exceptional customer service

Problem-solving

Team collaboration

Digital proficiency

Job description

Career Opportunities: Customer Service Consultant - Edinburgh, Hanover street - FTC (31286)

Vacancy ID Number 31286 - Location(s) (1) - Full or Part Time? (1) - Job Category (1) - Salary Range (1)

Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term Contract

Business Area: Branch Banking

Location: Edinburgh - Hanover Street

Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis

Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.

We are looking for someone who is passionate about customer experience.

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You’ll respond to customer enquiries, address their needs, and proactively educate them about our products and services in the most convenient way for the customer. By going the extra mile and offering financial support that might even change their lives. Build a great relationship, add that personal touch and make them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

Location

Candidates must be able to commute to other branch locations. Typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More.

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.

Did our job advert catch your eye, but you don’t meet all the requirements? Don’t let that put you off; if you meet some of the requirements and have an open, curious mindset, we’d love to hear from you!

Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.