Customer Service Consultant - Croydon, North End

TN United Kingdom; Croydon; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated Customer Service Consultants to deliver outstanding service and promote financial inclusion. In this full-time role, you will be the first point of contact for customers, helping them navigate digital platforms and ensuring they receive the assistance they need. With a focus on empathy and excellent communication, you will build strong connections and support vulnerable customers. This innovative firm values your growth, offering comprehensive training and development opportunities to help you thrive in your career. Join a diverse team that celebrates inclusion and makes a difference in the community.

Benefits

Performance Bonus

Holiday Entitlement of Over Six Weeks

Employee Discounts

Life Assurance

Flexible Benefits

Share Schemes

Qualifications

• Passionate individuals committed to excellent customer experiences.
• Prior customer service experience is beneficial but not essential.

Responsibilities

• First point of contact for customers, providing exceptional service.
• Educating customers about digital services and fraud awareness.
• Identifying and supporting vulnerable customers.

Skills

Communication Skills

Empathy

Customer Service

Problem Solving

Job description

Job Description

What you'll do

The role of a Customer Service Consultant is to provide outstanding service, educate customers on our digital platforms, and promote financial inclusion. You will raise fraud awareness and support vulnerable customers, ensuring they receive the appropriate assistance.

We seek passionate individuals who are committed to delivering excellent customer experiences, with a helpful personality. Prior customer service experience is beneficial but not essential; we value conversational skills and a genuine passion for helping customers.

At HSBC, we invest in coaching and development, offering access to learning platforms and career growth opportunities.

Responsibilities include:

• Being the first point of contact for customers in our branch, owning their needs, and providing exceptional service.
• Educating customers about HSBC digital services and fraud awareness.
• Identifying vulnerable customers and supporting them appropriately.
• Assisting customers with complex banking needs to ensure they feel supported.

Success factors:

• Excellent communication skills, empathy, and the ability to build strong connections.
• Ownership of customer inquiries from start to resolution, delivering personalized, friendly, and efficient service.
• Resilience in a dynamic environment.

Work schedule:

Full-time, 35 hours/week, Monday to Friday 09:00-17:00, and Saturday 09:00-13:30 (not all branches open on Saturday). Support for other branches within reasonable distance may be required, with expenses reimbursed.

Training:

Full in-branch training over 9 days across 3 weeks. Attendance at the entire training is mandatory, with no holidays during this period.

Compensation and benefits:

Starting salary of £26,000 for 35 hours/week, plus a performance bonus, holiday entitlement of over six weeks, employee discounts, life assurance, flexible benefits, and share schemes.

We are committed to diversity and inclusion, welcoming candidates of all backgrounds and providing accommodations during recruitment if needed.