Customer Service Consultant | Aesop London | Full Time | German Speaking (Hybrid Working)

Aesop; United Kingdom; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A global retail organization is seeking a dedicated German-speaking Customer Service Consultant for a full-time, hybrid position in London. The ideal candidate will support customers via various online channels, build strong relationships, and ensure a flawless customer experience. Requirements include fluency in German, excellent communication skills, and experience in digital customer service. This role offers the opportunity to work in an inspiring and inclusive environment.

Qualifications

• Fluent German with excellent written skills.
• Experience in digital customer service is essential.
• Knowledge of skincare and body care is a plus.

Responsibilities

• Support customers via online channels including phone and chat.
• Build strong customer relationships and contribute to sales growth.
• Ensure a flawless customer experience across all channels.

Skills

Fluent German

Excellent written skills

Customer communication

Attention to detail

Adaptability to online environments

Proficiency in Microsoft Office

Experience with case management systems

Tools

Zendesk

Salesforce

Job description

For over 35 years, Aesop has cultivated an inspiring and inclusive environment supporting employee growth. As a global retail organization, we offer professional development opportunities aligned with career goals.

Our skincare approach involves meticulous attention to detail, using efficacious ingredients to create formulations that stimulate the self and senses. We seek considered and inspired individuals with diverse perspectives who bring out the best in themselves and others.

We aim to balance people, planet, and profit, actively reducing our environmental footprint. This journey has led us to become a certified B Corp. We are committed to building a sustainable and inclusive society.

Please note, visa sponsorship is not available.

Purpose of the role

Aesop seeks a dedicated German-speaking Customer Service Consultant for a full-time, hybrid, permanent position based in our London office. The role involves supporting customers via online channels, including phone, live chat, messaging, and video consultations.

You will build strong customer relationships, contribute to sales growth, and ensure a flawless customer experience across our channels. The ideal candidate will have:

• A passion for supporting and communicating with customers
• Excellent written skills
• Fluent German, additional languages are a plus
• Adaptability to the online environment and quick learning ability
• Decisiveness and attention to detail
• Ability to multitask and prioritize effectively
• Understanding of system efficiencies and improvement opportunities
• Proficiency in Microsoft Office
• Experience with case management systems (Zendesk, Salesforce preferred)
• Initiative and respect for the Aesop brand
• Experience in digital customer service (essential); knowledge of skincare, body care, fragrance, and home categories (preferred but not essential)