Customer Service Consultant | Aesop London | Full Time | German Speaking (Hybrid working)

Aesop; London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading skincare brand in London is seeking a full-time German speaking Customer Service Consultant. In this role, you will support customers through various online channels and help enhance relationships to maximise sales. Ideal candidates will have a passion for customer service and excellent communication skills. Benefits include a product discount, wellness leave options, and professional development opportunities.

Benefits

Up to 50% product discount

Cycle to work scheme

Summer wellness leave options

Competitive bonus opportunity

Access to LinkedIn Learning

Qualifications

• Passion for supporting and communicating with customers.
• Excellent written communication skills.
• Ability to adapt the experience to the online environment.
• Strong initiative and decision-making abilities.

Responsibilities

• Consult and support customers via online channels.
• Build strong relationships with customers.
• Maximise sales and uphold consistent customer experience.

Skills

Customer service passion

German fluency

Strong communication skills

Attention to detail

Multitasking ability

Tools

Zendesk

Salesforce

Microsoft Office

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Purpose of the role –

Aesop seeks a dedicated German speaking Customer Service Consultant who is available full time, working 5 days per week including weekends, to join our Customer Service team based in our Londonofficefor ahybrid working, permanent contract.

In this position, you will be responsible for consulting and supporting customers through Aesop's online customer service channels, including phone, live-chat, messaging services and video consultations.

You will build strong customer relationships and contribute to maximising sales and financial growth whilst providing and upholding a flawless and consistent customer experience across our growing channels.

Please kindly note visa sponsorship is not available.

To be successful, you will have –

• Passion for supporting, connecting and communicating with customers and providing excellent customer service

• Excellent written skills

• Strong communication skills - German fluency required and additional languages desirable

• Ability to adapt the Aesop experience to the online environment and agility to learn

• A strong ability to make considered and efficient decisions

• Attention to detail and ability to multitask and prioritise

• A strong understanding of how systems can be used to improve efficiencies and the ability to identify opportunities for improvement

• Proficient in Microsoft Office programs

• Experience with case management systems - (Zendesk and Salesforce preferred, but not essential)

• Strong sense of initiative

• Respect for Aesop and the rich manner in which the brand conveys its products, people and design

• Experience in digital customer service environment (essential) and knowledge of skin care, body care, fragrance and home categories (preferred but not essential)

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include –

• Up to 50% product discount and bi-annual complimentary product allocation

• Cycle to work scheme

• Summer wellness leave options and paid volunteering allowance for all employees

• In-house Product and Core skills training

• Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance

• Suite of options to aid development, including complimentary access to LinkedIn Learning

• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app

• Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.