Customer Service Consultant

Skipton Building Society; Lancashire; On-site; GBP 19,000 - 24,000; Part time

Job summary

A leading building society is seeking a part-time Customer Consultant for their Cleveleys Branch. The role involves providing exceptional service to customers, understanding their needs, and maintaining accurate records. Ideal candidates should have customer interaction experience and demonstrate a passion for service excellence. The role offers a salary of up to £24,000 pro rata, generous leave, and a commitment to training and development.

Benefits

Annual discretionary bonus scheme

25 days annual leave plus bank holidays

Generous employer matched pension contributions

Private medical insurance

Salary Sacrifice Scheme for hybrid/electric cars

Qualifications

• Experience in customer-facing roles.
• Flexible engagement approaches valued.
• Ability to manage time effectively.

Responsibilities

• Welcome customers warmly, creating positive experiences.
• Identify and understand customer needs.
• Maintain accurate customer records in systems.

Skills

Customer interaction experience

Ability to work in a team

Time management

Adaptability

Job description

Overview

Hours: The role will be on a permanent basis, working part time 29 hours per week to support operating hours in the branch. Salary: £24,000 Pro Rata. Closing Date: Thu, 2 Oct 2025.

Introduction

Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, Skipton Building Society has the perfect opportunity for you. We are recruiting for a Customer Consultant within our Cleveleys Branch.

We are a mutual organisation and the fourth biggest building society in the UK. We are owned by our members, not shareholders. We value diversity and aim to help more people have a home, save for life ahead and support long term financial wellbeing. Our branches are the heart of our local communities, and we also support customers online, over the phone and via our contact centre to provide flexible engagement.

What Will You Be Doing As A Customer Consultant?

• Be the First Point of Contact: You'll warmly welcome customers, both in-branch and over the phone, ensuring their first interaction with us is positive.
• Engage and Understand: By asking insightful questions, uncover and understand customers' needs, providing tailored solutions.
• Listen and Tailor Solutions: Offer personalized solutions that meet customer needs and goals, aligned with our values.
• Proactive Outreach: Proactively reach out to customers by phone to identify needs and discuss how we can support them.
• Maintain Accurate Records: Use internal systems to keep customer records up-to-date, with focus on identifying and supporting vulnerable customers.
• Adhere to Policies: Understand and follow our policies, standards and controls, with training and coaching provided.

What Do We Need From You?

• Experience interacting with customers; previous banking or building society experience is not mandatory.
• Experience in person or over the phone; flexible engagement approaches are valued as customers increasingly use digital channels.
• Experience in retail, food & beverage, guest services or health/care sectors is acceptable if you can demonstrate passion for delivering exceptional service.
• Ability to work well with others in a 'one-team' environment.
• Ability to react quickly during busy periods and manage time effectively with a variety of customers.
• Desire and ability to grow, adapt and change to meet business needs and priorities.

What Is In It For You?

• Permanent contract, 29 hours per week to support branch operating hours.
• Salary up to £24,000 per annum, pro rata to £19,333 based on 29 hours per week.
• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays, rising by 1 day per year of service to a maximum of 30 days after 5 years.
• Holiday trading scheme to buy/sell additional annual leave days.
• Generous employer matched pension contributions (up to 10% per annum).
• Benefits portal including Employee Assistance Programme and online employee discounts.
• Three paid volunteering days per year for charitable activities.
• Colleague mortgage and savings accounts and a range of colleague discount schemes.
• Commitment to training and development.
• Private medical insurance for colleagues.
• Salary Sacrifice Scheme for hybrid/electric cars.