Customer Service Consultant

Bupa; Kemp Town Estate; Hybrid; GBP 24,000 - 35,000; Full time

Job summary

A leading healthcare insurer in the UK is seeking a Customer Service Adviser to be the first point of contact for customers. You will handle inquiries, authorize treatment, and maintain a customer database with care. Ideal candidates will have strong communication skills, resilience, and a passion for helping others. Bupa offers hybrid working arrangements and a supportive environment for career progression.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Performance-based bonus

Gym pass discounts

Various other benefits

Qualifications

• Ability to respond with empathy.
• Ability to multitask effectively.
• Willingness to help others.

Responsibilities

• Support customer enquiries through inbound and outbound calls.
• Pre-authorise or decline treatment per Bupa policy.
• Accurately maintain the customer database.

Skills

Great listening and communication skills

Flexibility and resilience

Confidence using a PC

Enthusiastic and positive attitude

Job description

Overview

Customer Service Adviser role at Bupa Global. You will be the first point of contact for our customers, handling a range of inquiries with care and compassion.

Responsibilities

• Support customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience whether it's the first call of the day or the last
• Pre-authorise or decline treatment in line with Bupa policy coverage. Signpost platinum providers and book appointments for members using our care pathways framework, responding with empathy at all times
• Accurately maintain our customer database, ensuring all conversations and outcomes are recorded
• Maintain high professional standards at all times and abide by all regulatory requirements

Qualifications and skills

• Great listening and communication skills with the ability to respond with empathy
• A mix of flexibility and resilience to deal with a variety of enquiries
• Confidence using a PC and the ability to multitask with the support tools provided
• An enthusiastic, positive attitude with a real desire to help others

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Performance-based bonus
• Discounted access to Gym pass, a flexible monthly subscription service with live classes, fitness apps and 1-21 sessions
• Various other benefits and online discounts

About the role and growth

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You''ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

As a Customer Service Adviser for Bupa Global you'll be the first point of contact for our customers. People call for a variety of reasons from sprained ankles to life threatening illnesses and you'll need to treat each call with the same level of care and compassion as the last. It can be challenging at times. Day to day you'll authorise or decline treatment in line with policy coverage and it takes a special mix of empathy and resilience to succeed but it's also incredibly rewarding, helping people at a time when they need it most. If you can bring us the skills we're looking for then we can offer you an environment where you'll not only grow, but thrive.

This is also a great role for recent graduates looking for experience. You'll benefit from our structured training and development plans with clear progression routes to build your skills as a coach or a manager, or support you specialise and take a side step into some of our other customer service teams.

Upon completion of induction and training, you''ll benefit from hybrid working, with the option to work from home and maintain a good work-life balance. If you''d prefer to come into the office more often, that''s fine too.

Company and location

Bupa Global is the international health insurance division of Bupa. We are a health insurer and provider with no shareholders; our customers are our focus. We reinvest profits to provide better healthcare for current and future customers. Our offices include London and Brighton (UK), Miami (USA), Dubai (UAE, in partnership with OIC), and Hong Kong (China), with regional offices across multiple countries.