Customer Service Complaints Executive

TN United Kingdom; Upper Langwith; On-site; GBP 25,000 - 35,000; Full time

Job description

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Customer Service Complaints Executive, Shirebrook

Client:

Frasers Group

Location:

Shirebrook, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

59fcfc86c87d

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

As an Executive and GDPR Complaints Specialist, you will be responsible for managing and resolving escalated complaints from executives and customers related to data privacy concerns in alignment with GDPR regulations. This role requires a high level of discretion, communication skills, and a comprehensive understanding of data protection principles.

Responsibilities include:

• Handling escalated complaints from executives regarding customer service, data privacy, or sensitive issues.
• Collaborating with internal departments to investigate complaints thoroughly and ensure timely resolution.
• Providing executive support while maintaining confidentiality and professionalism.

Managing GDPR-related complaints by investigating issues such as data breaches, access requests, and consent concerns, coordinating with the Data Protection Officer to ensure compliance.

Addressing Personal Injury/Property Damage complaints by gathering evidence and working with the QA team for resolution.

Processing Fraud returns by checking parcels, locating orders, issuing refunds, and returning parcels to the warehouse.

Maintaining detailed records of complaints, investigations, and resolutions, and preparing reports on complaint trends.

Staying updated on GDPR regulations, ensuring company compliance, and providing training on data protection best practices.

Acting as a customer advocate by liaising between customers, executives, and departments to resolve concerns effectively.

Qualifications:

• Deep understanding of GDPR and its application in a business setting.
• Experience handling executive complaints or in a customer-centric role.
• Strong analytical and problem-solving skills.
• Effective planning, prioritization, and communication skills.
• Attention to detail and ability to handle sensitive information discreetly.

Additional benefits include recognition schemes, company events, CEO sessions, wellbeing programs, and support from the Retail Trust.