Customer Service Colleague – Manchester Airport

First Call Contract Services, Ltd.; Liverpool City Region; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading company in the aviation sector seeks motivated Customer Service Colleagues for Manchester Airport. This part-time role (25 hours/week) involves assisting passengers and ensuring a smooth journey. Ideal candidates will have strong literacy, numeracy, and communication skills. Join a company with over 50 years of experience providing exceptional airport services.

Benefits

Free On-site parking

Shuttle service provided

Store discount

Qualifications

• 1 year of customer service experience preferred.
• Ability to work varied hours and shifts.

Responsibilities

• Provide an excellent level of customer service.
• Check-in and process passenger boarding cards.
• Follow strict safety and security regulations.

Skills

Customer service

Communication skills

IT skills

Numeracy

Teamwork

Job description

Job Description

First Call Aviation is looking to recruit Customer Service Colleagues for Manchester Airport. Start Date 18th August 2025

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Enjoy making memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.

- Part Time 25hrs per week

- Shifts between 3am - 8pm (5 days on, 3 days off)

- Commission Structure!

- Start date 18th August 2025

- Sorry, no students!

Key Responsibilities:

• Provide an excellent level of customer service, assisting with greeting and passenger documentation.
• Check-in and processing of passenger boarding cards and bag tags.
• Board and process customers at the boarding gate.
• Responsible for following strict safety and security regulations
• Assist customers to ensure a smooth journey through the airport

Required skills:

• Ability to work in a fast paced environment
• A high standard of literacy and numeracy
• Ability to be able to work varied start and finish times
• Able to work as part of a team
• Good communication skills
• Strong IT skills

Security Checks:

• Be able to provide 5 years address history
• Be able to provide 5 years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

Aviation is what we do and with over 50 years of experience in aviation and the world of air travel or ground handling - you are in safe hands.

First Call Aviation is part of First Call Contract Services Limited - dedicated to providing an professional service to the Aviation sector.

Job Types: Part-time, Temp to perm

Pay: £13.35 per hour

Additional pay:

• Bonus scheme

Benefits:

• Free On-site parking
• Shuttle service provided
• Store discount

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Start Date: 18/08/2025