Customer Service Colleague

Dye & Durham Corporation; Barnsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Barnsley is seeking a Customer Service Colleague to provide excellent front-line support to business customers. The successful candidate will proactively manage customer queries, ensuring resolution ownership and effective communication. This full-time role offers a competitive salary alongside numerous employee benefits including healthcare and training opportunities.

Benefits

Healthcare

Pension

Company discounts

Wellness programs

Paid days off for moving or volunteering

Qualifications

• Experience in a customer-focused environment.
• Drive to learn and develop knowledge of products and services.

Responsibilities

• Managing customer orders via various media.
• Ensuring all queries are resolved within strict SLAs.
• Providing advice and support on products and services.

Skills

Professional communication skills

Customer focus

Industry and conveyancing knowledge

Good IT Skills

Attention to detail

Job description

Customer Service Colleague

Department: Customer Operations

Employment Type: Permanent - Full Time

Location: Barnsley

Description

Your role as a Customer Service Colleague is to provide proactive, front-line support to our business customers. After each interaction, our customers should feel like they have spoken to someone they can place their trust in, who has the tenacity to see their enquiry through to resolution.

Key Responsibilities

• Pro-active and reactive management of customer orders by telephone, email or any other appropriate media.
• All customer query handling, ensuring correct recording of queries on our in-house IT systems.
• Liaising with all other departments to ensure all queries are resolved within strict SLAs.
• Providing advice and technical support on all products and services offered.
• Providing up to date information on the progression of order and individual products contained within it.
• Taking ownership for the resolution of client escalations by pro-active query management.
• Manage both inbound and outbound telephone calls

Skills, Knowledge & Expertise

• Have excellent professional communication skills and be customer focused, with a positive, can-do attitude.
• Have previous experience working in a customer focused environment
• Have key understanding of the industry and conveyancing process
• Good IT Skills, able to become competent in bespoke systems quickly
• Have the drive to learn and develop in-depth knowledge of all products and services supplied to our customers
• Understand the need for processes and be able to follow the query handling, complaints and escalations process with accuracy and attention to detail
• Work to achieve and exceed SLA’s and KPI’s in the department and wider business, working together with your team to meet targets.

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together