Customer Service Co-Ordinator French and Spanish/Italian

The Caraires Consultancy; Rugby; On-site; GBP 31,000; Full time

Job summary

A leading consultancy is seeking a Customer Service Coordinator fluent in French & Spanish or French & Italian. This role requires you to work in a dynamic environment, managing customer breakdowns and ensuring effective communication between all parties involved. A salary of £30,451 is offered along with a comprehensive benefits package from day one including pension contributions and accrued leave.

Benefits

3% employer contribution to pension.

Accrued annual leave from day one.

Referral bonus of £25 retail voucher.

Employee of the month recognition.

Qualifications

• Must be fluent in French & Spanish or French & Italian.
• Excellent communication and IT administrative skills required.
• Quick learner of new systems and enjoys problem solving.

Responsibilities

• Manage the full breakdown process in French and Spanish / Italian.
• Keep customers and dealers informed about their cases.
• Log customer requests and find acceptable solutions.

Skills

Fluent in French

Fluent in Spanish

Fluent in Italian

Excellent communication skills

Good IT skills

Problem solving

Job description

*Please read carefully before applying*

Customer Service Coordinator - French & Spanish speaking OR French & Italian

Monday - Friday - £30,451 per annum (after 4 weeks training)

Hours: Rotational weekly

6am - 2.30 pm, 7 am - 2.30 pm, 2 pm - 10.30 pm, and 2.30 pm - 11 pm

To be considered for this role, you MUST be fluent in French & Spanish OR French & Italian.

Our customer-focused automotive client based in Rugby is seeking an experienced individual in customer services. This role involves working in a fast-paced, high-pressure environment resolving issues from inbound calls in French and Spanish/Italian.

Main Duties

1. Manage the full breakdown process in French and Spanish / Italian.
2. Keep customers and dealers informed about their cases.
3. Receive and accurately log customer requests within designated systems.
4. Identify solutions, negotiate resolutions, and escalate cases when necessary.
5. Organize payment conditions related to breakdown cases.

Responsibilities

• Handle the full breakdown process in the required languages for all supported products.
• Gather necessary data regarding breakdowns.
• Arrange payments.
• Contact repair dealers and find acceptable solutions for customers.
• Inform all involved parties about the progress of repairs and costs.
• Communicate professionally and inform all parties about next steps.
• Log all actions and conversations accurately in the case management system.

Person Specification

• Fluent in French and Spanish OR French and Italian.
• Excellent communication skills.
• Good IT and administrative skills.
• Quick learner of new systems and procedures.
• Enjoys problem solving.
• Customer-focused attitude.

If interested, please apply below. If you do not receive a reply within 5 working days after submitting your CV, please assume your application was unsuccessful. For our Privacy Policy, visit our website.

Benefits include:

1. Same hourly rate as your permanent role from day one.
2. 3% employer contribution to pension.
3. Accrued annual leave from day one.
4. Regular contact from a Caraires consultant.
5. Referral bonus of £25 retail voucher after a full week worked by a referred friend.
6. Employee of the month recognition and seasonal gifts.

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