Customer Service Co-ordinator (Fixed term - 7 months)

IOSH; Leicester; Hybrid; GBP 23,000 - 24,000; Full time

Job summary

A leading safety organization in Leicester is seeking a Customer Service Co-ordinator to manage customer queries, handle administrative tasks, and contribute to service excellence. This role offers a hybrid working environment, allowing flexible scheduling while ensuring top-notch customer support. The ideal candidate should possess outstanding communication and organizational skills, and experience in customer service. This position promises opportunities for personal and professional growth.

Benefits

Hybrid working and flexibility

25 days annual leave plus bank holidays

Private medical insurance

Salary sacrifice pension scheme

Performance related pay scheme

Paid volunteering days

Employee Assistance Programme

Qualifications

• Previous experience in an administrative role within a customer-service focused environment.
• Experience handling financial transactions with accuracy.
• Strong IT literacy and ability to work in fast-paced teams.

Responsibilities

• Manage customer queries efficiently.
• Handle membership enrolments and administrative tasks.
• Oversee email communications and maintain data accuracy.

Skills

Outstanding organisational skills

Exceptional communication skills

Attention to detail

Problem solving

Tools

Microsoft Office Suite

Email and database software

Job description

Job Title: Customer Service Co-ordinator (Fixed Term - 7 Months)

Salary: £23,000- £24,000 per annum

Hours per week: 35 per week - flexible 8:00am-6:00pm contract on a rota basis. Shifts are 8.00am-4.00pm, 9.00am-5.00pm or 10.00am-6.00pm.

Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.

Closing date: 15 August 2025

Interview date: TBC

About the role
We are expanding our customer service team and searching for a passionate, customer service professional to support us in delivering a top-notch service to our customers. If you're organised, detail-oriented, and focus on excellence in all you do, we want to hear from you.

As a Customer Service Co-ordinator, you'll play a pivotal role in our customer service function, efficiently managing and executing a wide range of administrative tasks and addressing customer queries efficiently. From handling membership enrolments queries such as renewals and re-instatements, managing bookings, payments, and more, your expertise will ensure our operations run smoothly and our customers receive a seamless service.

In addition, you'll take control of managing email communications that come in to the service, support on-site certificate and licence printing and conduct audits to uphold data accuracy, Your focus throughout will be on accuracy, timeliness, and adherence to procedures.

Be a part of a dynamic team where your contributions directly impact customer satisfaction and business success. You’ll work in an environment that values integrity, excellence, and flexibility, with ample opportunities for personal and professional growth.

What you'll bring

Along with your positive, can-do attitude, you'll have experience of working in a customer service role delivering an excellent standard of service, handling financial transactions including invoicing, be IT literate and have experience of working within a fast-paced team. Your knowledge of administrative processes and membership management and databases will be advantageous.

The ideal skill set will include outstanding organisational skills, strong attention to detail, exceptional communication skills, both written and verbal, an aptitude for effective problem solving and most of all a friendly approach to helping others.

Essential criteria

• Previous experience in an administrative role, preferably within a membership organisation or similar customer-service orientated environment
• Knowledge and experience handling financial transactions, such as invoicing, payments and refunds, with accuracy and attention to detail.
• Experience of stakeholder management.
• Ability to multi task in fast paced environment.
• Proficiency in using computer applications, including Microsoft Office suite, email and database software.

What's in it for you?

We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:

• Hybrid working and flexibility to ensure a positive work-life balance
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five paid volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.

We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are.

We are proud to be a disability confident employer, and are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.

Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.

How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.

If you want to find out more about IOSH please visit our website. If you have any queries about the role or require any reasonable adjustments to support you with the recruitment process please reach out to [e-mail].

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.