Customer Service Co-ordinator

LOVELL PARTNERSHIPS LIMITED; Wales; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading housing development company is seeking a motivated Customer Service Co-Ordinator to support the Customer Service Department in Cardiff. This role involves liaising with purchasers and clients regarding maintenance for newly built homes across South Wales and the South West of England. The ideal candidate will have excellent organizational skills and the ability to work under pressure, contributing to the company's commitment to quality and inclusion.

Benefits

26 days holidays

Competitive salary and benefits

Qualifications

• Experience in customer service or a related field.
• Ability to liaise effectively with homeowners and contractors.
• Strong organizational skills and the ability to work under pressure.

Responsibilities

• Support the Customer Service Department in Cardiff.
• Liaise with purchasers and clients of newly built homes.
• Handle both planned and reactive maintenance tasks.

Job description

Overview

We are currently seeking to appoint a highly motivated, skilled and organised Customer Service Co-Ordinator to support the Customer Service Department in Cardiff, liaising with purchasers/Clients of our newly built homes for both planned and on occasion reactive maintenance, across the South Wales & South West of England. The successful applicant will report to the Customer Service Manager and will ideally be experienced and comfortable liaising with the homeowners and contractors, along with colleagues in other departments. They will need to be organised and able to work under pressure and maintain composure while carrying out their duties.

About Lovell

As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all., Lovell is a partnership housing expert and a leading provider of innovative residential construction and regeneration developments.

Benefits

• Holidays - 26 days, Competitive Salary + Benefits