Customer Service Co-ordinator

Crest Nicholson Operations LTD; Moreleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Crest Nicholson is seeking a Customer Service Coordinator to join their team in St Albans. This role focuses on guiding customers through their home purchasing experience, resolving queries, and coordinating works with contractors. It requires strong customer service skills and the ability to manage multiple cases simultaneously, making it essential for ensuring customer satisfaction during a significant life purchase.

Benefits

25 days annual leave

Private Medical Insurance

Annual bonus scheme

Pension scheme

Sharesave scheme

Life Assurance

Personal Accident Insurance

Cycle to work scheme

Qualifications

• Experience in a customer-focused environment.
• Strong communication and organizational skills.
• Ability to manage difficult conversations.

Responsibilities

• Support customers through their home purchase journey.
• Coordinate with contractors and technicians.
• Handle customer queries and manage expectations.

Skills

Customer Service

Organizational Skills

Problem Solving

Communication

Job description

Customer Service Co-ordinator page is loaded

Customer Service Co-ordinator

Apply locations St Albans time type Full time posted on Posted 5 Days Ago job requisition id JR100812

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Crest Nicholson's Chiltern Division are looking for a Customer Service Coordinator to join the growing team at our office in St Albans.

Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work. You may also speak with other members of the public whom are affected by our construction sites, resolving their queries and reporting any important information to the site teams.

You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers.

You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction.

This role is well suited to someone whom is positive and outgoing, with a strong sense of customer service. You will be working with clients in the process of what potentially is their biggest purchase they will make, and we want to make it as smooth and positive as possible. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers.

You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately. Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers. You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.

If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.

The Company

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.

We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.

Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.

As an employer of choice, we offer an extensive range of benefits, to include:

• 2 5 days annual leave

• Private Medical Insurance Family cover or Healthcare Cash Plan Family cover

• Annual bonus scheme

• Pension scheme

• Sharesave scheme

• Life Assurance

• Personal Accident Insurance

• Cycle to work scheme

We are an inclusive employer; the Company will consider flexible working requests for all roles.

We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Welcome

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!