Customer Service Co-Ordinator

JR United Kingdom; Carlisle; On-site; GBP 23,000 - 28,000; Full time

Job summary

A renowned manufacturing company near Carlisle is seeking a Customer Service Co-ordinator. You will ensure customer concerns are addressed timely and effectively, working closely with various departments. The ideal candidate will have strong communication skills, attention to detail, and be comfortable using computer systems. Offering a salary up to £28,000 and various benefits including annual leave and pension contributions.

Benefits

Salary up to £28,000

Pension contribution 5%, ER's contribution 7.5%

Life Assurance 2-4 times salary

25 days annual leave plus bank holidays

Cycle to work

Discounts & Cashback offers

Sports & social club support

Qualifications

• Proven ability to work in a fast-paced environment.
• Good working knowledge of basic computer systems.
• Excellent spoken and written communication skills.
• Creative problem-solving skills with stakeholders.

Responsibilities

• Respond to all queries within 24 hours.
• Record customer concerns in the SAP system.
• Conduct thorough investigations into concerns.
• Communicate effectively with customers.

Skills

Communication skills

Detail-oriented

Problem-solving

Basic computer knowledge

Tools

SAP

Word

Excel

PowerPoint

Job description

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Your new company
Our client is a highly regarded manufacturing company based near Carlisle, employing 150 staff and a turnover of approximately £50 million. They are currently recruiting a talented Customer Service Co-ordinator who excels in communication and can effectively partner with various departments across the business to ensure a seamless customer experience. This company takes great pride in producing premium products for their established customer base.
Your new role
Reporting to the Customer Operations Manager, as part of a small team, you will:

• Respond to all queries received within 24 hours to acknowledge receipt.
• Ensure that all customer concerns are recorded within the SAP system and continue to monitor all open concerns until resolved.
• Conduct a fair and thorough investigation into each concern, liaising effectively with all departments across the business where necessary.
• Communicate directly with customers in a helpful and professional manner (using a variety of mediums as appropriate).
• Establish and enforce good working practices to ensure consistency in the way customer concerns are handled.
• Monitor trends and identify recurring issues, working with Departmental Managers in order to establish root cause and eradicate potential future recurrence.
• Establish working practices to monitor levels of customer satisfaction and identify areas needing focus.

What you'll need to succeed

• The proven ability to work in a fast-paced environment with a keen eye for detail and is used to working to tight deadlines.
• Good working knowledge of basic computer systems - Word, Excel and Powerpoint.
• Excellent spoken and written communication skills; confident and skilled in communicating with internal and external stakeholders at all levels
• A creative approach to problem-solving involving a range of stakeholders.
• Ideally, the candidate will have some understanding of SAP, but training will be given to the right person.

What you'll get in return

• Salary up to £28,000 dependent on experience
• Full-time in the office
• Pension contribution 5%, ER's contribution 7.5%
• Life Assurance between 2-4 x salary
• Annual leave 25 days plus bank holidays (increase of 1 day per 5 years service)
• Annual option to purchase an additional 5 days
• Cycle to work
• Discounts & Cashback offers (major retailers)
• Sports & social club - monthly prize draws / contribution to sporting events / life events

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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