Customer Service Co-ordinator

Blue Octopus Recruitment Limited; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a motivated Customer Service Co-Ordinator in Cardiff to support housing maintenance. The role requires excellent organizational skills and experience in customer service, dealing with homeowners and contractors effectively. This position includes diverse benefits, ensuring a supportive working environment.

Benefits

Holidays - 26 days

Life Assurance

Pension

Private medical insurance

Access to discount portal

Cycle to Work scheme

Employee assistance programme

Sharesave scheme

Qualifications

• Ideally experienced and comfortable liaising with homeowners and contractors.
• Ability to stay organized and work effectively under pressure.

Responsibilities

• Support the Customer Service Department in Cardiff.
• Coordinate with homeowners, contractors, and colleagues.
• Report to the Customer Service Manager.

Skills

Customer service experience

Organizational skills

Ability to work under pressure

Job description

Overview

Permanent – Full Time – 37.5 hours

We are currently seeking to appoint a highly motivated, skilled and organised Customer Service Co-Ordinator to support the Customer Service Department in Cardiff, liaising with purchasers/clients of our newly built homes for both planned and on occasion reactive maintenance, across the South Wales & South West of England. The successful applicant will report to the Customer Service Manager and will ideally be experienced and comfortable liaising with the homeowners and contractors, along with colleagues in other departments. They will need to be organised and able to work under pressure and maintain composure while carrying out their duties.

This position is available for an October 2025 start.

Responsibilities

• Support the Customer Service Department in Cardiff, liaising with purchasers/clients of our newly built homes for both planned and reactive maintenance across South Wales & South West of England.
• Coordinate with homeowners, contractors and colleagues in other departments; maintain organisation and composure while working under pressure.
• Report to the Customer Service Manager.

Qualifications

• Ideally experienced and comfortable liaising with homeowners and contractors, along with colleagues in other departments.
• Ability to stay organized and work effectively under pressure.

Benefits

• Holidays - 26 days
• Life Assurance
• Pension
• Private medical insurance
• Ability to purchase additional holiday
• Access to discount portal
• Cycle to Work scheme and the Lovell Way to EV
• Digital GP
• Employee assistance programme
• Sharesave scheme

About Lovell / Equal opportunities

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.