Customer Service Co-ordinator

Hunter Plastic Surgery; Birmingham; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

An exciting opportunity for a Customer Service Coordinator to join a leading global manufacturer in Coleshill. This role involves maintaining customer relationships, processing orders, and providing exceptional service. If you have a passion for customer experience and the relevant skills, we encourage you to apply!

Benefits

Salary up to £27,000

23 + 8 bank holidays

Free Parking

Hybrid working (4 days office, 1 day home)

Qualifications

• Previous experience in a similar role is essential.
• Excellent written and verbal communication skills are required.
• Must have a friendly and personable personality.

Responsibilities

• Process orders and follow up on contracts.
• Maintain customer relationships and documentation in CRM.
• Handle customer service inquiries and escalate when necessary.

Skills

Communication

Attention to detail

Time management

Multi-tasking

Organisational skills

Tools

MS Office

Job description

Are you a Customer Service Coordinator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you?

An amazing opportunity for a Customer Service Coordinator to join a fun and friendly organisation based in Coleshill.

Benefits

• Salary up to £27,000 - (may be a little bit of wiggle room for the right person)
• Permanent role
• Holidays: 23 + 8 bank holidays
• Location: Coleshill
• Hybrid available: 4 days office based, 1 day home based
• Free Parking
  
  

Duties/Responsibilities

Working closely with the rest of the support team, the holder of the position must ensure the best possible customer focus when looking after customers with the objective of maintaining business and growing the customer base from a financial perspective.

Responsibilities

• Process orders/contracts for new customers and/or follow-up on contracts for existing customers.
• Make decisions about extensions to contracts and amendments to contracts based on whether this adds value.
• Look after new customers and existing customers.
• Plan for sales force and provide support with service-driver planning/in-service visits.
• Review order quantities and factors relevant for a customer's profitability.
• Prepare and manage customer data.
• Work in a cooperative way when providing support to customers with the salesforce, vehicle fleet, storage, production and sales.
• Service activities once delivery has taken place and wipes have been used for the first time.
• Systematically document data in CRM+ that is relevant for customer support
• Communicate with the customer in writing and on the phone.
• Handle the escalation list, take into consideration the criteria of customer focus and adding value.
• Expanding the portfolio beyond sales activities in the area of cross-renting (additional services).
• Review invoices and process any corrections that may be required.
• Work together with Accounting to create invoices and send reminders to customers.
• Process cancellations and forward onto other departments involved to retrieve cancellations.
• Handle and forward at-risk customers to secure and guard against cancellations.
  
  

Skills/Experience Required

• Previous experience in a similar role
• Excellent communication skills both written and verbal
• Meticulous attention to detail
• Ability to multi-task
• Proficient in the use of MS Office packages including MS Excel
• Excellent time management and organisation skills
• Friendly and personable personality
  
  

If this sounds like you, please apply today!

LNKD1_UKTJ