Customer Service Claims Handler

Acorn Insurance; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance provider is seeking a Customer Service Claims Handler in Liverpool. Responsibilities include managing claims, ensuring customer satisfaction, and conducting investigations. Ideal candidates are motivated self-starters with strong communication skills and at least one year left on their Graduate/Post study work visa. This role offers a competitive salary and excellent benefits, including enhanced leave and mental health support.

Benefits

Enhanced Annual Leave entitlement starting at 31 days

Enhanced paternity pay and full maternity pay

Colleague Assistance programme with counselling and therapy

Company pension scheme

£250 referral bonus for new colleague recommendations

Qualifications

• At least one year remaining on Graduate/Post study work visa is required.
• Excellent customer service and attention to detail.

Responsibilities

• Manage a portfolio of policyholder claims through to settlement.
• Conduct thorough indemnity investigations.
• Provide excellent customer service.
• Communicate effectively with policyholders about claim decisions.

Skills

Motivated self-starter

Confident and persuasive communicator

PC literate with excellent administration and processing skills

Job description

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Customer Service Claims Handler, Liverpool

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Client:

Acorn Insurance

Location:

Liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

38a6bade1592

Job Views:

15

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Role: Customer Service Claims Handler

Working hours: 37.5 hours per week, 7.5 hours a day. Rotating shifts between 8-6pm Monday-Friday, 1 in 5 Saturdays

Location: Liverpool

Salary: £25,877 starting salary, plus an up to £1500 annual bonus, paid quarterly once established within your role. Starting salary is non-negotiable but there are clear pay progression opportunities once in position.

What you will be doing:

• Proactively manage a portfolio of policyholder claims through to settlement.
• Complete thorough indemnity investigations out on all cases
• Work closely with the in-house engineers to guarantee a fair settlement with the policyholder
• Ensure that all validated claims are processed within the agreed SLA's
• Provide excellent customer service level expectations, taking ownership of all inbound communication
• Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
• Provide effective communication to Policyholder of all claim decisions and progression of insurance claims
• Maintain effective diary management to reduce settlement time
• Expertly assess policy indemnity

What we're looking for:

• Motivated self-starter
• Confident and persuasive communicator
• PC literate with excellent administration and processing skills

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years' service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it's modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.