Customer Service/Claims Handler

CPS Group (UK) Limited; Cardiff; On-site; GBP 22,000 - 24,000; Full time

Job summary

A well-established insurance organisation located in Cardiff is seeking a Claims Handler for their Travel Insurance Claims Team. This role requires no previous experience as full training is provided. The focus is on email-based claims handling and customer service, with salary ranging from £22,000 to £24,000 depending on experience. Benefits include flexible working arrangements and 25 days holiday plus bank holidays.

Benefits

Annual salary reviews

25 days holiday + 8 bank holidays

Flexible working from home arrangements

Qualifications

• Organised with strong attention to detail.
• High level of communication skills both written and verbal.

Responsibilities

• Provide high level of customer services throughout the claims process.
• Assess liability and indemnity on claims.
• Identify and refer fraud indicators.
• Negotiate settlement of claims.

Skills

Attention to detail

Communication skills

Job description

Customer Services / Claims Handler (Travel Insurance)
Cardiff - 2-3 days a week onsite
Salary 22,000 - 24,000 depending on experience + benefits
Mon-Fri - 37.5 hours a week

CPS Group are working with a well established insurance organisation based in the heart of Cardiff. Due to continued growth, they are looking to hire a Claims Handler to join their Travel Insurance Claims Team.

The role doesn't require any previous experience, full training is given and there is excellent scope for long term career development. In this role you will focus primarily on email-based claims handling, with some phone interaction from time to time. You'd be managing your own caseload, handling travel insurance claims from start to finish, assessing validity, identifying potential fraud indicators, negotiating settlements, and ultimately ensuring customers receive a smooth and fair claims experience.

Hours are Mon to Fri. 9am - 5.30pm (37.5 hours per week) with 2-3 days per week required in the Central Cardiff office.

Some duties you will be carrying out:

Provide high level of customer services throughout the claims process
Assess liability and indemnity on the claim
Identify and refer fraud indicators
Negotiate settlement of claims

Experience / Skill:

Organised with strong attention to detail
High level of communication skills both written and verbal

Benefits include annual salary reviews, 25 days holiday (Plus 8 days bank holiday), Flexible working from home arrangements and equipment.

Contact Zach Bennett - CPS Group UK

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