Customer Service Centre Maintenance Planners

Innserve Ltd; Tadcaster; Hybrid; GBP 24,000; Full time

Job summary

A leading drinks dispensing company in the UK is looking for a Maintenance Planner to join their team. This full-time hybrid role involves planning and scheduling activities for installation and maintenance teams while delivering excellent customer service. The ideal candidate will possess strong organizational skills and enjoy working collaboratively. A competitive salary of £23,366 per annum is offered, along with generous benefits including holidays and flexible working arrangements.

Benefits

Performance-based incentives

23 days holiday plus bank holidays

Flexible benefits scheme

In-house training and development opportunities

Free refreshments

Qualifications

• Experience in customer service roles.
• Ability to work collaboratively with teams.
• Strong organizational and planning skills.

Responsibilities

• Act as first point of contact for customers and colleagues.
• Plan and schedule installation and maintenance activities.
• Build strong customer relationships.

Skills

Customer service skills

Organizational skills

Team collaboration

Job description

Job Description

Are you:

• Looking for a hybrid office-based work from home customer service role? This is a full-time permanent position, 35 hours per week, on a 6-week rolling shift pattern covering 08:00-16:00 and 14:00-21:00, with rotating weekends. Premiums will apply.
• A natural organiser, someone who enjoys working collaboratively with customers and colleagues, placing people at the core of everything you do?
• Interested in joining our growing team of specialists to plan the installation of drinks dispense equipment at over 90,000 licensed premises across the UK? We support concerts, festivals, racecourses, stadiums, and arenas including Hyde Park, Slam Dunk, and the Isle of Wight Festivals.
• Ready to be part of our key team of drinks dispense solutions experts who deliver customer service excellence and keep our customers pouring? At Innserve, we are One Big Team.

What We Offer

• Competitive salary (£23,366 per annum) plus performance-based incentives paid quarterly.
• Hybrid working for flexibility and a great work-life balance.
• Generous holiday allowance: 23 days holiday plus bank holidays and an additional 'Celebration Day'. You can buy or sell holiday days to suit your needs.
• Core benefits: Life assurance, access to the Help@hand app with GP appointments, counselling, and more, plus retail discounts.
• Flexible benefits scheme: Tailor your benefits with our 'All Inn' scheme, including options like Dental Insurance, Private Medical Insurance, Gym Memberships, Critical Illness Cover, Pension Contributions, Travel Insurance, and coverage for partners and children.
• Free refreshments: On-tap soft drinks and premium hot drinks.
• Development opportunities: In-house training and support for external qualifications and apprenticeships.

Role Responsibilities

Your typical day as a Maintenance Planner involves acting as the first point of contact for our colleagues and customers, planning and scheduling activities for installation and maintenance teams, building strong customer relationships, and ensuring timely service delivery using innovative technology. Collaboration and process improvement suggestions are encouraged. Join our busy, supportive team and make a difference!

Shift Details

This is a hybrid role with shifts in a 6-week rolling pattern of 5 days of 7.5 hours each. Shifts start as early as 8am and finish as late as 8pm, with some weekends. An unsociability premium applies.