Customer Service Centre Advisor

Spencer Clarke Group Ltd.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise de recrutement recherche un Conseiller en Service Client pour un client d'autorité locale à Londres. Le candidat sera responsable d'apporter un soutien aux résidents à travers divers canaux de communication, en assurant la continuité d'un excellent service client. Cette position offre un contrat initial de 3 à 6 mois, avec des horaires de travail flexibles de lundi à vendredi, 36 heures par semaine.

Qualifications

• Expérience dans le service client par téléphone, email et en face-à-face.
• Capacité à travailler dans un environnement dynamique.
• Aisance avec les systèmes informatiques.

Responsibilities

• Répondre aux demandes des résidents par divers canaux de communication.
• Fournir des conseils précis sur les services du conseil.
• Gérer les paiements et mettre à jour plusieurs systèmes.

Skills

Service client

Utilisation des systèmes informatiques

Gestion des demandes complexes

Travail en équipe

Tools

Microsoft Office

Outils CRM

Job description

Spencer Clarke Group are seeking a Customer Service Centre Advisor for a local authority client in West London.

In this role, you will be the first point of contact for residents, providing solution-focused support across a range of council services through multiple communication channels.

Key Duties:

• Respond to resident enquiries across phone, email, face-to-face and digital channels.
• Provide accurate advice and information on council services.
• Handle payments, process referrals, and update multiple systems.
• Work flexibly across teams to ensure excellent customer service.

Qualifications and Experience:

The successful candidate will have the following skills / experience:

• Experience delivering customer service across multiple channels (phone, email, face-to-face).
• Confident using IT systems, including Microsoft Office and CRM tools.
• Skilled in handling complex or sensitive enquiries with professionalism.
• Able to work in a fast-paced, team-focused environment.

What's on offer:

Salary: £17+ph

*may negotiate higher for exceptional candidates, based on experience*

Contract type: 3-6 months minimum, with a high likelihood of extension

Hours: Monday to Friday, 36 hours per week

How to apply:

• Once your CV is received, if you are successful, you will be contacted.
• Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
• For any further questions, please contact Taylor Kirkham on 01772 954200.

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