Customer Service Case Officer

TN United Kingdom; Grantham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Case Officer to join their supportive team. In this full-time role, you'll provide life-changing support to clients, helping them take control of their finances. With a focus on empathy and communication, you will guide clients through sensitive situations, ensuring they feel understood and supported. This role offers a vibrant working environment, competitive salary, and numerous benefits, including free on-site parking and access to a 24/7 Employee Assistance Programme. If you're ready to make a difference and thrive in a team-oriented atmosphere, this opportunity is perfect for you.

Benefits

Free on-site parking

Generous leave

Casual dress

1-hour PAID lunch break

Access to Employee Assistance Programme

Wellbeing rooms

Dedicated Wellbeing Champions

Cycle-to-work scheme

Company pension

Company-wide clubs

Qualifications

• Strong listening skills with the ability to communicate clearly and professionally.
• Ability to manage sensitive situations with care and compassion.

Responsibilities

• Communicate with clients and creditors via calls, emails, and texts.
• Provide tailored financial support and ensure accurate record-keeping.

Skills

Empathy

Communication

Customer Service

Attention to Detail

Team Player

Self-Motivated

Job description

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Do you want to work for a company that has featured prominently in the prestigious Sunday Times ‘Top 100 Best Companies To Work For’ every year since 2006?

Are you passionate about helping people and delivering outstanding customer service? Do you want to be part of a supportive team where your skills and empathy can truly change lives? If so, we have the perfect opportunity for you!

As a Customer Service Case Officer, you’ll play a key role in providing life-changing support to help individuals take control of their finances and work towards a debt-free future.

What You’ll Be Doing:

• Communicating with clients and creditors via calls, emails, texts – offering guidance and reassurance.
• Building trust and understanding by listening with empathy and professionalism.
• Providing tailored financial support and ensuring accurate record-keeping.
• Supporting the business with their growth plans, working to KPI’s.

What We’re Looking For:

Empathy & Communication: A great listener who can communicate clearly and professionally.
Customer Focus: Someone who thrives on helping others and can manage sensitive situations with care.
Team Player & Self-Motivated: Working as part of a team but can also take initiative.
Attention to Detail: Accuracy is key in managing client interactions and documentation.

Working Hours:

This is a full-time office-based role, working Monday to Friday. You may be required to work one Saturday per month, for which you will receive a full day off during the week in return.

To be considered for this position, you must be fully flexible and available to work across the following shift patterns:

• 8:00am – 4:00pm
• 9:00am – 5:00pm
• 10:00am – 6:00pm
• 11:00am – 7:00pm
• 12:00pm – 8:00pm

Full training will be provided to ensure you have all the skills needed to contribute towards excellent customer service.

Our client offers a vibrant working environment and a competitive salary with numerous staff benefits, including:

• Free on-site parking!
• Generous leave, casual dress, and regular company events.
• 1-hour PAID lunch break!
• Access to a 24/7 Employee Assistance Programme, wellbeing rooms, and dedicated Wellbeing Champions.
• Cycle-to-work scheme, free on-site parking, a company pension, and more!
• Join company-wide clubs, including a running club, football team, and even a menopause support group.

Ready to make a difference? We’d love to hear from you! Apply today by sending your CV to [emailprotected].